Ideas

x_MFT_x's avatar
x_MFT_x
Seasoned Novice
3 months ago

PS5 - Unable to Connect to EA Servers (Everything Else Works)

Hi everyone,

I’m hoping someone has experienced this before because I’m completely out of ideas.

I’m playing EA SPORTS FC 26 on a PS5 Digital Edition, and suddenly I can no longer connect to EA servers. I can launch the game and reach the main menu, but every online mode (Ultimate Team, Clubs, Seasons, etc.) says I’m unable to connect to EA servers.

The strange part is:

  • PlayStation Network works perfectly.
  • I can join PS5 parties.
  • Every other online game works.
  • EA Companion App works on my phone.
  • NAT Type 2.
  • The issue happens on both Wi-Fi and Ethernet.
  • I even tried using my phone’s hotspot with the same result.
  • I signed into my brother’s PSN account on my PS5, and he also couldn’t connect to EA servers.

I’ve already tried:

  • Restarting the PS5.
  • Restarting the router.
  • Changing DNS.
  • Restoring licenses.
  • Restoring PS5 default settings.
  • Repairing console storage.
  • Completely deleting and reinstalling FC 26.

This all started after FC 26 crashed with CE-108255-1, although I’ve had random days since the game launched where FC couldn’t connect while every other game worked.

Has anyone had this exact issue?

If so:

  • What caused it?
  • How did you fix it?
  • Did you need to reset your PS5, or was there another solution?

I’d really appreciate any advice because I’ve exhausted almost every troubleshooting step I can think of.

Thanks in advance.

4 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. Thanks for reaching out. Which region are you in? Currently, there is an issue with Indonesia that is being investigated.

  • Oaie2's avatar
    Oaie2
    Seasoned Newcomer
    2 months ago

    I have the same issue, im from Romania and i talked to an agent he said that it s a bug and i can t do anything about it, i ve also tried everything he reported it and said it will be fixed soon, but i doubt it

  • Im having this same issue but for PC its been happening for the past week and I've done some of those and it fixes it, but then the next day it tells me the same thing. 

     

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