Repeated Gameplay Bug Preventing Player Substitutions and Causing Unfair Losses

Dear EA Support Team,

I am writing to formally report a serious and recurring gameplay issue that has been affecting my matches for a long time.

During matches, I am frequently unable to make substitutions manually, even when my players’ stamina is critically low. This issue directly causes my team to lose control of the game and results in unreasonable defeats simply because exhausted players cannot be replaced in time.

What is most frustrating is that this is not a one-time bug. It happens repeatedly, almost every time I play. I have reported this problem many times before, yet I have seen no fix, no clear explanation, and no improvement. The issue continues to exist across multiple matches and sessions.

Because of this bug, I am unfairly punished with losses, point deductions, and warnings, even though the problem is clearly caused by the game itself and not by my actions. This seriously affects the competitive integrity of the game and the overall player experience.

I am extremely disappointed by the lack of response and resolution. It feels as though player reports are being ignored, which gives the impression that EA does not take its players seriously.

I respectfully request that this issue be properly investigated and resolved as soon as possible. At the very least, I expect a clear explanation or acknowledgment that this is a known issue being worked on.

Thank you for your time. I hope to see real action taken on this matter.

Sincerely,
FordHo