Unable to Connect to Ultimate Team on EA FC 26 (PS5)
Hello everyone,
I’ve been experiencing a persistent issue in EA FC 26 on PS5 where I am unable to connect to Ultimate Team, even though every other online mode in the game works perfectly. I get the message:
> “Unable to connect to Ultimate Team at the moment.”
The game tries to load for a few seconds and then fails every time.
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What I Have Already Tried
I’ve done all the standard troubleshooting steps, including:
Restarted game and console
Reinstalled EA FC 26
Tested and rebuilt PS5 database
Cleared saved data and cache
Reset network, changed DNS, switched Wi-Fi/mobile hotspot
Logged out and back into my EA account
Tried different PSN accounts on the same console
Verified my EA account has no bans or security issues
I can access Ultimate Team through the Web App normally, so the account is active
Connection test shows NAT Type 2 and stable internet
None of these worked.
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Why I Believe This Might Be an Account-Specific Restriction
From searching online and inside the EA subreddit, other players reported similar issues:
Some players were temporarily blocked from UT after quitting many matches (“DNF penalties”), and the mode stopped loading even after the DNF timer ended.
Others mentioned that silent/automatic restrictions can happen when EA’s system detects abnormal disconnections.
A few said the issue was caused by server-side account flags, not their console or internet.
Several users could play all online modes except Ultimate Team, just like me.
Some reported the problem being resolved only after EA Support manually reviewed their EA account.
Because I can log into UT on the Web App, but cannot enter UT on console, this strongly suggests:
✔ The issue is not with my PS5
✔ The issue is not with my network
✔ The issue is likely server-side or account-related
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What I Need Help With
I would like EA to:
1. Check if my EA account has any hidden restrictions, flags, or integrity blocks related to match quitting / DNF penalties.
2. Confirm if there is any backend issue preventing my console access to Ultimate Team.
3. If needed, manually reset whatever is blocking access to UT on my account.
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Additional Information
Platform: PS5
PSN Region: Brazil
Other online modes: Working normally
Ultimate Team Web App: Working normally
Issue started recently without any change in my setup.
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Thank you to anyone from EA or the community who can help with this. I’m happy to provide logs, IDs, or anything else needed.
