Ideas

Marcgautreau94's avatar
Marcgautreau94
New Spectator
5 months ago
Status:
New

ERROR CODE CE-108255-1 WHEN OPENING HUT

Hi All,

This post makes me very frustrated with EA and SONY. I purchased the pre-order deluxe edition of NHL 25(Over $120!!!!) and after playing for less than 2 hours my game crashed saying "Failed to retrieve data" and I have not been able to open HUT again. Every time I go to open HUT it gives me error code CE-108255-1. I have tried all the solutions I could find for this error code and saw people were experiencing the same thing with Fifa FUT a couple weeks ago. I don't play a lot of video games so when I go on and can't even play it is beyond frustrating. I even tried another PS5 and the same issue persists. Is it my account, EA or Sony's problem? 

Does anyone have a solution that actually works for this issue? 

9 Comments

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hi there. Apologies for the late response. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hello. Try deleting the personal saved data for NHL 25. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 25 and delete the saved data.

  • colonna95's avatar
    colonna95
    New Spectator
    2 months ago

    Psn: WhiteShadow99

    I receive the same error code of CE-108255-1 when trying to launch Nhl 25.

    This has become super frustrating and started 2 days ago. I cannot lau ch the game at all as this happens at the loading screen. 

    If I log into my friends profile on my ps5 I can launch Nhl 25 completely fine and play it... what is wrong with my profile!?!?!

  • Raph9009's avatar
    Raph9009
    New Spectator
    3 months ago

    Bonjour, j’ai le même problème, vous avez réussi à le régler ?

  • bdoganer's avatar
    bdoganer
    New Spectator
    4 months ago

    I have the same problem the whole evening.I think oh nice gaming at home... I start ultimate team I am immediately thrown out of the game with this error code and I can't fix it I paid €80 euros EA better fix this!!! what should I do?!! Burraakkd  psn name (ps5)

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Did this happen when opening a pack and receiving items with a blank OVR? Also, please send me a private message with your Xbox gamertag/PSN ID. Thanks!

  • Bondra1's avatar
    Bondra1
    Rising Newcomer
    4 months ago

    Hello please ea sports the CE-108255-1 error still persists? Thanks

  • Marcgautreau94's avatar
    Marcgautreau94
    New Spectator
    4 months ago

    Do you know when this will be fixed and will I be able to keep my current team? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi there. We're aware of this issue and working to get it resolved as soon as possible.

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