Couldn’t receive the last 25 shards from the Thrawn journey!

Hello, I didn’t get the last 25 shards from the Grand Admiral Thrawn journey even after all tier cleared which appears to be a common issue or bug. Is this something that can be fixed or solved?  That issue has remained to be fixed for years. All need is to get only 25 shards of Thrawn!!  My ally code is 244-728-596.