Not sure if anyone else is having this problem, but on Xbox I’m currently not able to access the gallery and the usual settings for the gallery that are in the settings menu don’t show up either. I’m connected to the internet, so I know that’s not a problem.
Community ManagerAre you getting a specific error message, or are you only seeing your library tab when you try to open the gallery?
Im also having this problem. Ive tried everything. It just shows our own library tab and nothing else. The game wont go online. So frustrating.
Community ManagerFrom the main menu of The Sims, please head into Game Options-> Other and be sure the Online Social Features Access box is checked. You'll also want to be sure your gamertag is linked with your EA account here.
I am also having this problem. It only shows offline library, no other options. No options to go online. Ea account is showing as linked to my xbox on my xbox account. And my account is not age restricted in any way or a childs account. I even hard reset my console after re linking EA account. And still nothing. Event wont start either.
There are no online options in the game options anywhere, or in the other section in game options. How do i check my gamertag is linked?
Community ManagerPlease attach a screenshot of what you're seeing under those options for me.
I hope this helps 👍
Community ManagerYou'll need to select the Link EA Account option at the lower right corner before you'll see the online access option.
Ive done that about 6 times already. It says EA account linked, thankyou for linking ea account blaa blaa blaa restart now?. I press yes, the game restarts, and nothing has changed, as you can see. Ive hard reset my console too, and still the EA link account and restart
wont work. I relinked my xbox to EA and that didnt help either.
Please help
Community ManagerAre you also seeing a "Connection is Required" error on the main menu?
I’m also having this issue where once I linked it the gallery still won’t appear and it asks me to link and nothing happens.
Community ManagerHi all,
If you're still having issues with the Gallery, please first be sure you are connected and logged into Xbox Live or the PlayStation Network.
When launching the game, please wait on the Press A or X To Start screen for a 1 full minute.
Let me know if you're able to access the Gallery then.
Done that. Still no gallery or online options in 'other' settings options.
I'm having the same problem!
I’m not having an error message, I just only see my library and nothing else.
Yeah, I checked the settings like a million times. That option isn’t even in there. All of the settings that are for the gallery are completely gone.
Yes, this is exactly the issue I’m having. Thanks for posting a screenshot. There aren’t even any gallery settings and even when I try to link my account, nothing works.
I'm having this issue and it's driving me insane.
I'm glad I found this thread. I had the same issue, but thankfully re-linking my EA account and restarting fixed it.
Is everyone still having problems? I hope there is a fix for this soon. It's driving me nuts.
Hello everyone, I would like to inform you of my problem on Console, the Sims4 gallery is no longer accessible on Xbox Console since the last update on July 1, 2025
Am I the only one in this situation?
Late response, but in the same menu that was recommended above (Game Options > Other) I clicked on Link EA account, and once linked and restarted - online worked.
I haven’t played in several months but when I got on today, I noticed the gallery was no longer showing up on my PS4 game. I’m fully connected to the internet and have even restarted the console several times but it hasn’t fixed it.
Community Manager
