[XB/PS] [NCQE] Can't Claim event rewards/Connect to gallery

Not sure if anyone else is having this problem, but on Xbox I’m currently not able to access the gallery and the usual settings for the gallery that are in the settings menu don’t show up either. I’m connected to the internet, so I know that’s not a problem.

Hi jasminewesson​ 

Are you getting a specific error message, or are you only seeing your library tab when you try to open the gallery? 

Im also having this problem. Ive tried everything. It just shows our own library tab and nothing else. The game wont go online. So frustrating.

867a24ce8abfd3c7​ 

From the main menu of The Sims, please head into Game Options-> Other and be sure the Online Social Features Access box is checked. You'll also want to be sure your gamertag is linked with your EA account here. 

I am also having this problem.  It only shows offline library, no other options. No options to go online. Ea account is showing as linked to my xbox on my xbox account. And my account is not age restricted in any way or a childs account. I even hard reset my console after re linking EA account. And still nothing. Event wont start either.

There are no online options in the game options anywhere, or in the other section in game options. How do i check my gamertag is linked? 

867a24ce8abfd3c7​ 

Please attach a screenshot of what you're seeing under those options for me.

I hope this helps 👍

867a24ce8abfd3c7​ 

You'll need to select the Link EA Account option at the lower right corner before you'll see the online access option. 

Ive done that about 6 times already. It says EA account linked, thankyou for linking ea account blaa blaa blaa restart now?. I press yes, the game restarts, and nothing has changed, as you can see. Ive hard reset my console too, and still the EA link account and restart

wont work. I relinked my xbox to EA and that didnt help either.