Ideas

Hero+

1 year ago

Status:

Under Investigation

Endless Loading/Crashing when trying to load a certain lot (broken object(s))

Problem

When trying to load a certain lot, the game either crashes or endlessly loads. This particular issue is tied to that building. It causes the same issue on any lot you place it on from the gallery and is tied to the furniture. It usually happens with lots that have objects placed with MoveObjects or T.O.O.L and are placed on top of each other.

This issue has nothing to do with save game corruption.

There are several issues that cause endless loading. Please see this for more details: [PLEASE READ] Crashing and Endless Loading | EA Forums - 5037259.

Determine if this is your issue

KEEP BACKUPS OF YOUR SAVE GAME!

The easiest way to determine if the lot you are trying has this issue is, to load it without furniture. Use the following techniques to do so

You're trying to place a lot from the gallery that just crashes/endlessly loads: Place the lot unfurnished
The lot is a residential lot: Either move a family in without furniture or move the family in the lot out with all the furniture.
The lot is a commercial lot: Try to load it from the map in build mode (see below) and then change the lot type to residential and proceed as above.

If the lot loads after doing this, then this is your issue.

Suggestions for troubleshooting

The process to find the object(s) that are causing the issue is really tedious and you need to make sure it's worth it. Maybe it's easiest to refurnish or use another lot.

Try to load the lot in build mode. If that fails, load the lot next to it in build mode and pan around a bit (I have no idea why that seems to work, but it helped me getting crashing lots to load), then go back to the other lot.
Once you loaded the house, change it to residential if it wasn't already and move someone in without furniture. Load the lot and check if that works. Take note on how the lot looks. Everything that's still there is not an issue if you were able to load the game that way. Save this under a new name. You might need to refer back to it.
Go back to the save with furniture and try the loading again. This time just delete the house. You can grab it to move around and then delete it. Check again if the problem is gone. If not, the issue is outside, if so, the problem is the house (it could theoretically be both but for now assume it's not. To be sure, you can delete everything BUT the house and see if the problem still occurs).
Once you know if it's the house or the outside, you can start searching.
- Outside: Delete one half of the lot, then test. Then test the other half. Then do half of the half until you find the object or object group. Depending on the amount of objects used, it could be easier to just delete a whole structure. Up to you.
- Inside: Delete floor by floor and then room by room to find the room that contains the faulty item. Then go from there.

35 Comments

SammySwallers
Seasoned Newcomer
1 year ago
I've been working on a build on the Desert Bloom lot in Oasis Springs. After discovering there is a massive rock blocking the gallery image I decided I would like to move it to another lot. I saved the lot to my library, went into build mode on the Affluista Mansion lot, and placed the lot. The lot placed fine but when I went to manage worlds I got an infinite loading screen. I tried several things to figure out what the issue was as I've had no trouble going into and out of the original lot I have been working on. I also tried placing the lot from the map on the Affluista Mansion lot and got an infinite loading screen while it was trying to build it. I tried to place it on 50x50 lots in other worlds, same issues. I removed my mods and repaired my game and attempted all of these things over again, still nothing seems to fix the issue. I decided I would start a new save to see if the same issue happens on a fresh save, it does. I'm able to place it from the map and load into and out of it if I place it on the Desert Bloom lot but if I try to place it on any other lot, all of the above issues happen again. This is extremely frustrating as this is already one of my favorite lots I've built and I've already spent multiple days working on it but now it may be essentially unusable unless it's placed on one specific lot.
fasolik219
New Novice
1 year ago
I played my save for a while just fine. I usually often use builds from the gallery and typically do not have problems. Until recently the game started unexpectedly crashing in different game modes. However, after reinstalling the game and updating everything on my computer, the game was still crashing. I removed my old save and started a new one. Everything was fine, and I decided to test placing some builds from the gallery. So, the first couple of times it let me place the build and I was able to play a little, and then it would unexpectedly quit in a few minutes. Another time, the game would crash once I tried to put the build.
It seems like putting builds created by other players from the gallery somehow overloads the game or something, to the point it crashes right away or within a few minutes.
Thank you.
crinrict
Hero+
1 year ago
Status changed:
Reviewed
to
Verified
crinrict
Hero+
1 year ago
Status changed:
Troubleshooting
to
Reviewed
aclark91
New Spectator
1 year ago
I was building a house on Hay Hill Landing and the game crashed, now I can't get the lot to load, other lots load but not this one it freezes on the loading screen. I've removed all mods and repaired the game and it's still not loading this lot.