[GALLERY] 'Content not installed' warning with all content owned

Maybe it's a coincidence, but the Sim I'm having issues with has outfits from Kits that I purchased (or won through contests) before the Marketplace started. I haven't tried other Sims yet. 

Did you check in the pack selection if all the packs are activated ?

Marketplace > My Collection > Pack Selection

I checked the pack selection and everything was checked and said active.

This issue started after the 3-17-26 update.

When I put sims into CAS from the gallery, it says, "content not installed". All of the packs that I own are installed (and there's no indication of file corruption on the sim file). I've tried repairing the game and it hasn't changed. 

No mods are used, the only thing close to custom content is using the sliders that EA itself has release.

I uploaded this bug report again to make it a single thread as instructed.

gallery library not working correctly try to download from library and it says content not installed when content is installed for both lots and households and zero mods or cc being used

I was placing a few homes that I built myself into a new save and every single one had the " you don't own all items" pop up when I placed them. I built them. I own all the items. Only use cc, and only CAS cc, no build/buy cc.  houses were placed normally, and as far as I can tell with everything I used. I did not receive the"items removed" dialogue when loading. I also noticed that none of the kits I own are showing as owned since the gallery update. They are not automatically checked like the other packs are. I can check the boxes though because I do own them. 

I got the same problem, it even happens when I download my own content from the gallery. Started after the newest update.

Hello Everyone, 

I had just started to create a whole new game and love making my own lots for all my worlds. Yet, from time to time, I like to include some other player's lot creations for my game and have specifically looked to find lots that are not made with MOO or mods/cc by using the hashtags and selecting not to include mods/cc. When I found lots that offer this, I also made sure they only use the DLC Packs/Kits I have purchased. If I don't have the ones they use, I will move on. The ones I liked, I would put them into my library to possibly use later on after I have collected a few first. This has been working well until these recent fixes and new market place installed in our games. 

When I put some of the other player's lot creations into my game, I am now getting a message saying some of the content used on those lots I don't own and ask if I would like to continue to install the lot in my game. Yet, the DLC that is showing up as being used, I have.  So, to be safe, I've been declining to use those lots that mention this and deleted them from my library. Thankfully, this was not the case with every lot I downloaded for my game to try out. 

When I created my own lots in the past, I would test them on another lot in another world to make sure all works well. And all was fine... until today with the latest fix, that all changed.

What I am now discovering is when I use my own lots created and put them on any lot in any of my worlds it states that some content that was used on this lot is a pack I do not own and ask if I wish to continue. How can this be so when I have all the packs. I created those lots myself?! 

So, I repaired my game and removed all cache files and tried again. I still receive the same messages for all of my lots and the other lots I am using that were working perfectly well days before. And again, I don't use Mods/CC. I am no longer using MOO in my game nor any cheats other than debug mode items from time to time.

I then went through my game to ensure every pack I purchased is showing as installed, which it is. I then click on each DLC pack/Kit in the game individually to see if the items are there and they show up. So I know I am NOT missing any DLC I purchased. 

I then tried to put one of my lots into the game despite the warning to see what happens. Nothing is missing. Everything is still in place. So, I don't know why the game is insisting my DLC/DLC content is not there. 

What makes for an interesting twist to make things more complicated is yesterday, I took only one house from another player that I got from the Gallery that mentioned it supposedly had some content used that I didn't have, which showed contrary to the case, as it showed every pack I had, and put it onto a lot for me to redecorate as I saw fit for my personal game. I then saved it and then tested it on a different lot. That message no longer showed anything was missing. But now today.... it is saying once more that there is DLC missing and do I wish to continue to use this lot. 

My concern now is that my game is completely broken. If the game reads stuff is missing from that lot it could cause other bug issues by using such lots in my game. So now, I can't build or continue creating my worlds, I can't play on my lots created, as I don't want to start a game only to have it become buggy like my last game was, forcing me to start from scratch. 

At this rate my game is unplayable. HELP! 

Yes, it's all there. There's nothing missing from my Sim either.