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juliaferndes's avatar
juliaferndes
Seasoned Newcomer
4 days ago
Status:
Reviewed

[GALLERY] Endless loading/RedX on some upload

My gallery has always been extremely slow, but at least it used to work. For months now, I haven't been able to save Sims or lots to the gallery; I keep getting the “timeout during upload” message. And now, since last month, I can't access items in the gallery. I search, and some items load their thumbnails, while others don’t; the ones that show the thumbnail take several MINUTES to load when I click on them, and eventually display a “corrupted file” message.

I tried the factory reset recommended here, and it didn’t help: in fact, this time not even the item thumbnails loaded. This has really ruined my gaming experience. I had to put my Forever Savefile project on hold because I can’t get new lots or Sims from the gallery.

Edit By crinrict: Added Tag to Title, Adjusted Title

7 Comments

  • juliaferndes's avatar
    juliaferndes
    Seasoned Newcomer
    14 hours ago

    It's random, whenever I search for lots, Sims, tattoos... Everything. And yes, I already have done the suggestions in the thread :(

  • crinrict's avatar
    crinrict
    Hero+
    3 days ago

    Hi juliaferndes​ 

    just wanted to be sure if you're a mod user generally. Thanks for picking the proper tags.

    they all load fine for but maybe it's related tot he timeout error.  Is it always the same ones that don't load or random ?

    Have you done all the suggestions in the gallery connections thread to see if it's something about the connection itself: 

    Gallery Connection Troubleshooting/ Status: Online | EA Forums - 8570468 

    I assume you already posted in the correct thread for the timeout issue.

  • juliaferndes's avatar
    juliaferndes
    Seasoned Newcomer
    3 days ago
    • I do use mods and cc, but, as I said, I’ve already tested it by starting a brand new game without it, and the problem still persists.
    • I play on PC.
    • I use Avast, and my EA App and Sims 4 are already on the list of allowed apps.
  • Could you please provide the following information

    • Are you using mods/cc in your game ? Please remove them and test without them if you do. Please pick a thread tag for that.
    • What platform are you playing on (PC, Mac, Playstation, XBox). Please pick a thread tag for that.
    • If you are playing on PC, what security software are you using ?

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