Packs showing as deactivated in-game

So I actually pre-ordered royalty and legacy, and it says it is installed in my app, but it is not showing up in my game. I have already tried repairing my game. If anyone has any ideas please help me out!

The sims has deactivated all of my packs without providing a way to reactivate them. Repairs have been run on the game through the EA app and has not fixed the issues

Sure thing! Go to "Marketplace" then to "My Collection" and you'll see your packs deactivated or active then click on "Pack Selection" and check off the ones you want to activate or deactivate

msomers83​  Would you mind posting a screenshot or two of what you found?  A few different people have reported the same issue, in this thread and elsewhere, so it would be helpful to be able to point them to a specific setting.

tiramisu280​ Gailbaby22​ 06c40722f4b8ed8d​ hkewzd3qooe0​ Katerin_Starving​ d789e76131c65121​ squashy-bubble13​  Please see the post from msomers83​ for where to look.

OMG I just spent the most unhelpful 30 minutes with a support person from EA & this fixed my issue!!  TYSMMMMM

If this is after today's update I found my packs in the Marketplace. They said they were deactivated so I had to activate them and the game then registered them

Commenting to find a solution 

Game does not recognize my Hobbies and Businesses pack even though it shows in my library on the EA site. I have uninstalled and reinstalled the pack but my game still does not recognize it.

I downloaded an expansion pack, game pack, and stuff pack in a bundle deal this morning (before the update.) None of the BB items, CAS items, or new world are showing up. When I go to filter and attempt to select any of the three new packs, they appear unchecked and it states that I do not own their content. I reinstalled and redownloaded all of them at least five times each and nothing changes. I closed and restarted the Sims 4 app itself, and the EA app, and neither of those helped either. So, I basically spent money on packs that I cant even utilize or attempt to rebuy with "moola"..... 

I successfully pre-ordered ot, installed it in the EA-app, I cleared my cache, I even tried to restart my game after pulling all my mods from the Mods folder on my PC, and I still can't access the pack.