Ideas

New Spectator

7 days ago

Status:

Verified

Packs/Worlds showing as deactivated in-game/Not active after purchase

I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not f...

New Spectator

4 days ago

I bought Adventure Awaits last night, the payment went through and I've installed it on the EA app. When I go to my current save, the world says i own it, but it's not installed on my PC - the clothing and build items are not available at all. I made a new save with no mods, the same thing happened. I've repaired the game, restarted my pc, and I have uninstalled Adventure Awaits and reinstalled again. Please help!!!!

Edit: I deleted Malware Bytes from my PC and allowed Sim4 through Windows Defender - I thought that worked, but it just gave me the notification that I had downloaded the pack. I think my problem is that my game is unable to access the marketplace/connect online. When I click "connect" it just loads for a long time and tries to connect but can't.

disconun
New Spectator
4 days ago
Same thing happened for me, just with the For Rent expansion.
simalicious357
New Spectator
3 days ago
Same thing happened to me today! I updated the game, then purchased and installed AA and I can't open the world or access anything! I repaired my game, uninstalled and reinstalled and still the same!
simalicious357
New Spectator
3 days ago
Hey all, I found a solution on another thread! We have to activate our new packs on the marketplace. Go there and then go to my collection. You'll see the deactivated ones and select them. Then the game will ask you to restart and click yes then after that the packs will work!
crinrict
Hero+
3 days ago
Hi inzayneaquarium

since you can't connect, you can edit the userSettings.ini file to make sure the pack is enabled.

Open the file in a text editor (Documents > Electronic Arts > The Sims > UserSetting.(ini)

Find this line: packstoskipmount =

Edit the line so that there's no number after the = just a space

Save the file

Start the game.

For your connection issue, please check out this thread: Gallery Connection Troubleshooting/ Status: Online | EA Forums - 8570468 and if none of it make your own thread in gameplay for further troubleshooting.