Packs showing as deactivated in-game/Not active after purchase

never mind guys i fixed the issue

or a save file??? im cuurently working on this situation now

what file did you delete? like it was corrupt cc or your sims mod folder or a folder inside???? 

for any of those having the same issue with me

no matter what I was doing the expansion packs were not loading but the game packs and stuff packs were.

i see many people having this issue - after a full night of trial and error I found a method that now works and everything loads and shows in game

i found out my sims file was corrupted, deleted the corrupt file and made a whole new folder (renamed the old to ensure it was corrupted)

I then went onto the sims game and went onto marketplace selected my collection then pack selection ensure all are ticked and none are saying deactivated then press confirm to make sure they’re all “active” game will then do a forced restart and then they show 

wish we thought of this last night but let me know if it works for anyone! 

Hi inzayneaquarium​ 

since you can't connect, you can edit the userSettings.ini file to make sure the pack is enabled.

1. Open the file in a text editor (Documents > Electronic Arts > The Sims > UserSetting.(ini)
2. Find this line: packstoskipmount =
3. Edit the line so that there's no number after the = just a space
4. Save the file
5. Start the game.

For your connection issue, please check out this thread: Gallery Connection Troubleshooting/ Status: Online | EA Forums - 8570468 and if none of it make your own thread in gameplay for further troubleshooting.

Hello!

I have purchased the business and hobbies ep, and nordhaven is showing up as "world not installed. when this pack has finished downloading restart the sims 4 to install it." i do not have any items from the ep in build or cas and under filters it shows up as "you do not have this content." - i have restarted the game multiple times (i launch through the ea app), i have uninstalled the ep and installed it again, i have tried clearing cache, however it is still not showing up.

thank you in advance

I purchesed Sims 4 Bundle this morning and It won't show up in the game. All the things are downloaded and saved in the right place on my laptop and I tried everything to make it work but it still won't show. Super frustrating!

I had the same problem. I solved mine by open Market Place > My Collection. You will find the new downloaded packs marked with deactivated. All you have to do is activate them in Pack Selection, then restart the game. Hope this helps! 

Rifensia​  Do the packs show up under Marketplace > My Collection?  If so, you can enable them there.

Otherwise, please see this guide to missing DLC:

⚙️[PC] [Mac] Sims 4 Missing Content (DLC) | EA Forums - 12636720

Hello i have purchased the sims 4 dlc buissnesses and hobbies and downloaded it but none of the features work its as if i didint own the pack when i try to go to the world it says"download world and then restart sims 4" i downloaded it and restarted the game  and if someone says press repair option i dont have the option all my other packs are fine and i have no mods installed  and i deleted the thumbpackage