Packs showing as deactivated in-game/Not active after purchase

is it only affecting that pack for you? I am having the same issue with every pack

I purchased the expansion pack directly from EA and when I went to play in game it says deactivated.  I cleared my cache, repaired the game, and downloaded the most recent patch.  Please resolve this issue. 

Sims 4 is not recognizing my Hobbies and Businesses pack even though it is listed in my library. I have uninstalled and reinstalled the pack but it still does not see it. I have even completely removed Sims 4 from my computer and reinstalled it without resolving the problem.

So I actually pre-ordered royalty and legacy, and it says it is installed in my app, but it is not showing up in my game. I have already tried repairing my game. If anyone has any ideas please help me out!

The sims has deactivated all of my packs without providing a way to reactivate them. Repairs have been run on the game through the EA app and has not fixed the issues

Sure thing! Go to "Marketplace" then to "My Collection" and you'll see your packs deactivated or active then click on "Pack Selection" and check off the ones you want to activate or deactivate

msomers83​  Would you mind posting a screenshot or two of what you found?  A few different people have reported the same issue, in this thread and elsewhere, so it would be helpful to be able to point them to a specific setting.

tiramisu280​ Gailbaby22​ 06c40722f4b8ed8d​ hkewzd3qooe0​ Katerin_Starving​ d789e76131c65121​ squashy-bubble13​  Please see the post from msomers83​ for where to look.

OMG I just spent the most unhelpful 30 minutes with a support person from EA & this fixed my issue!!  TYSMMMMM

If this is after today's update I found my packs in the Marketplace. They said they were deactivated so I had to activate them and the game then registered them

Commenting to find a solution