Ideas

tiramisu280's avatar
tiramisu280
New Spectator
4 days ago
Status:
Verified

Packs showing as deactivated in-game/Not active after purchase

I downloaded the For Rent pack and in my game files it says the pack is there but in CAS and in build mode etc it says I don't own it, I have repaired sims and the EA app but the issue is still not fixed. Thanks

Edit By crinrict: Adjusted Title

Note by crinrict

Workaround

  • Make sure the game is closed
  • Create a backup of your user folder
  • Move the following file to the desktop: Documents > Electronic Arts > The Sims 4 > userSettings(.ini)
  • Start the game again and check if the pack no appears.
  • Start your save and check if everything else is in order
  • Delete the file you moved to the desktop and enjoy the new pack.

Be aware that this will reset all your disabled packs so if you have any disabled, you can also enable/disable packs in Marketplace > My Collection > Pack Selection

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