Packs/Worlds showing as deactivated in-game/Not active after purchase

I need help. I have did everything in the book to correct this issue and I still can not reactive my packs. I even reinstalled and it still says deactivated. I paid a lot of money and I can't not ge this to work. Even the sound sometimes doesn't play. Please help.

love_lalaa1​ 

Trash the UserSetting.ini file in the EA > TS4 folder then launch the game.

I have tried troubleshooting every way I know how, but it still won't load the new packs I bought:

• reloading the game
• repairing the game in the EA app launcher (with the game closed)
• uninstalling the entire game then reinstalling the game
• restarting my computer and doing all the steps above

It won't register the new packs I bought after so much troubleshooting, and I genuinely don't know how to fix this. It keeps telling me the "installation complete" for all the packs... But then does not load the new ones I bought (the fairy and royalty expansion packs). I don't use mods or cc, I play almost exclusively with just the base game and the packs. 

Any advice or other methods would be gladly appreciated :)

Bluebellflora​ I've tried what u said, and still not working, HELP ME PLEASE

sophysims​ 

I deleted the "Options.ini" and "UserSetting.ini" in the EA folder (Documents > Electronic Arts > Sims 4 folder) before loading up the game, and it seemed to fix my issue. I will link the posts I found that shared this information. Bluebellflora and Tremayne4260 recommended this, and it worked for me. Hopefully, it also works for you.

I think the way those files work are a "save" of the preferences you had before, but your game is being buggy and not loading the files properly – by deleting that "save-state" it will refresh it to like factory settings. But to be fair I did a lot of troubleshooting beforehand too (using bluebellflora's post and the standard uninstall and reinstall - because recently I also had this issue).

Wishing you luck in this fix though!

sources:

Re: [MAC] the sims 4 graphics | EA Forums - 11624581

Packs Deactivated?? | EA Forums - 13307101 

Not sure if this is really a technical issue, but I just bought Royalty and Legacy, but when I go to play it, it says the game is deactivated. I've checked my email and found the receipt, but nothing else related to the purchase is there.  Can someone please tell me why the Expansion i paid for says  it has been deactivated?