Packs/Worlds showing as deactivated in-game/Not active after purchase

you're an angel thank yoouuuuu<3

do u have by chance a tutorial on Mac too? we don`t have the %userprofile% thing or at least I`m not finding it

I need to know please why is my realm of magic expansion pack not working?? I paid for that with real money and now I cannot travel to Glimmer brooke it says “world not installed”  but I installed it and made sure to uninstall and install again and I repaired the game at least eight times (it also says I already own the game) and I’m still not able to travel to this world.
I have a MacBook Air and It wouldn’t let me get a refund on the website even though I only had this pack for 6 days, but because of the update I physically cannot use the perks of something I buy!? Please fix this I can’t be the only one with these problems

l0calcrpytid​ i_juiceyourg​ Soup_649​  Please open Marketplace > My Collection and see whether your pack has been deactivated.  If so, click Pack Selection, check the box for that pack, and restart the game.

If that doesn't help, please see this guide to missing DLC:

⚙️[PC] [Mac] Sims 4 Missing Content (DLC) | EA Forums - 12636720

i have the same problem but I am on Mac

I bought a werewolf gamepack on March 18th and even finished downloading it. But when I run the game, it says I don't have a werewolf pack and it doesn't show any content related to the werewolf gamepack. Is this related to the error in the update this time? If anyone had a problem like me, I would love some help with how I solved it.😭 (I'm Using a translator)

I had bought a game pack lasting it says it downloaded in the ea but once i go to play it in the game it says download required but its already downloaded, i have uninstalled and reinstalled and it's still not working, i have done repairs nothing is seeming to work

I have triple checked and I have my packs installed but when I hover over the pack when I go to load it says I don't have it owned then when I go to see the required packs it says I do in fact own the pack and I can't access any of them I have tried many fixes including uninstalling and reinstalling everything, unlinking and relinking my steam account, restarting my pc and yet still nothing works.

I fixed myself. I deleted the electronic arts folder on my computer and ran the game. A new electronic arts folder was created and now it says I have a pack. I backed up and pasted all the mod folders and saved files.🙄

I had a lot saved and when placed it said objects were missing even though packs were installed