Packs/Worlds showing as deactivated in-game/Not active after purchase

YOU DID IT! YOU ARE AN ELITE SIMMER AND I LOVE YOU.

I also love you!

here's the really weird thing... on the home page of the EA App where you see new stuff and then go down it says new and popular then go down more it shows different types of packs...(only works if they aren't downloaded now) if you click on the ones u own...download them that way cuz it works BUT if you go to your sims 4 game and do Manage add-ons and download them that way it doesn't!!!! weird....I just tried and ya... first way worked and 2nd didn't...sadly 1st way doesn't show/work for kits...not sure a way around for those yet

I have all the packs, and I more recently bought Royalty, Adventure awaits, enchanted by nature, and life and death. It's showing as if I've never bought it. you know for a game that says it's releasing patches to fix the game, you really just break it more with each patch bc this game is having bugs from 2014 still 

How did you reactivate them? I've been trying to figure that out for the past hour. :C

How did you activate them? Im stumped!

I think I found the issue....so I downloaded Spa Day the way I thought was working but it didn't show up in game...here's the thing though...I went to where I downloaded my kits (right in marketplace..thought it was a work around) and it said Spa Day deactivated but installed so I activated it there and it fixed the issue so somehow the game maybe is deactivating packs but still allowing them to be downloaded but if u download them right from marketplace it activates it right away!...idk...weird

Same issue. I preordered the Royalty & Legacy bundle with the Tea and Silver packs and the same thing. Purchased is confirmed and went through. Shows I own them. Shows they are installed. But within the game, they are "deactivated". No mods/cc. I've tried repairing the game. I've tried uninstalling and reinstalling both the sims 4 game and all add-ons and the EA app itself from my pc. Cleared all caches. Nothing has worked.

The same thing happened to me: I bought a pack elsewhere, redeemed the code in the EA App, and launched the game. It would show that the pack was installed, but would not allow me to play in the world. When I went into the marketplace and clicked "My collection", the pack was deactivated. I had to go to "pack selection" and re-activate the pack. I guess they didn't like that I bought it outside of the marketplace.

Hey, you have to re-activate them in the new marketplace tab. Click on "My collection" if it says the pack is de-activated, hit "pack selection" and select the packs you want to re-activate. It will re-activate them an re-start the game.