Please read the first post carefully and post in the thread that reflects your issue best. Go in order from top to bottom if you see multiple of the symptoms. The top ones are more specialized as t...
Ideas
I'm not sure we're asking for acknowledgment as much as we're asking for assurance that there's a fix on the horizon...or confirmation that there isn't. We're now nearing a year and a half since the release of For Rent, which marks the onset of this issue for many of the players reporting it. And it's not a minor annoyance like the rain indoors - it's a critical error that makes the game progressively less playable over time. Do we know whether a fix is even feasible or does the development team feel like it's just an unavoidable consequence of save file bloat that players need to manage?
It's a complex issue and the base issue has been in the game from start. The first threads date back to 2015. This is not an easy fix or investigation. I also don't think that there's just one reason for this happening which doesn't make it easier.
EA does usually not say when something will be fixed or how much longer it will take them. It probably has lots of legal reasons with EA being a shareholder company. I can only speak from experience though but I've not seen EA ever say, 'we are fixing this soon' other than what's on the laundry list.
It’s not a good look when they removed exclamation marks that were helping discover that something is wrong. They should go other way and show players that there is a problem as soon as possible.
I believe that they unfortunately do not respect players doing things like that and it’s showing.
"EA does usually not say when something will be fixed or how much longer it will take them. It probably has lots of legal reasons with EA being a shareholder company. I can only speak from experience though but I've not seen EA ever say, 'we are fixing this soon' other than what's on the laundry list."
I agree that this isn't typical. However, EA told me exactly that on a chat when I requested a refund after For Rent triggered the issues for me. I think that's why I feel extremely frustrated - I was told that a fix was on the horizon in order to avoid being issued a refund.
As a longtime rotational player, this was not an issue I've had since 2015, but rather an issue that I can pinpoint to the introduction of specific DLC. I understand that the issue predates For Rent, but again, it exploded in prevalence after the introduction of the Residential Rental lot type.I have no idea when this will be fixed or how far along they are.
If you want a refund, try another again with another support person.
I assume you have already disabled the pack ?
I have disabled it, yes, though I waited a long time because I was reassured a fix was on the near horizon.
At this point, I'm inclined to join the many others who have abandoned the game altogether. If this really is a bug that dates back 2015 and is further exacerbated by each update and addition of DLC without a fix in sight, then it's probably best for me to view it as unsupported and spend my time and money elsewhere.
As someone who has been playing The Sims since its release 25 years ago, it's incredibly disappointing that EA continues to release new DLC without first fixing the issue that is affecting so many loyal customers.I appreciate you, Crinrict. Thank you for your constant support and updates. I imagine this might feel like just another bug that the community is complaining about, but really do value the time and energy you've put into responding even when you don't have hopeful news to share.
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- EA_Cade11 months ago
Community Manager