Ideas

A_Gurrrl's avatar
A_Gurrrl
New Spectator
1 year ago
Status:
Verified

[PS/XB] Cursor is missing

Can’t save my game. When I switch to needs etc game sends me to load screen. Cursor disappears so I can’t even scroll or play when the save option works which is like 10% of the time. Spent sooo much money on this game and being unable to play is disappointing. Please fix soon!!!!

Edit By Crinrict: Adjusted Title fit bug report at AHQ

45 Comments

  • Hi EA Support,

     

    I am experiencing a persistent bug in The Sims 4 on PlayStation 4 where the cursor/pointer is completely invisible. This issue occurs in both Live Mode and CAS, and even when creating a new family or household.

     

    I have already tried the following troubleshooting steps without success:

     

    • Pressing L3 + R3
    • Entering Build Mode and returning to Live Mode
    • Rebuilding the database in PS4 Safe Mode
    • Reinstalling the game
    • Starting a new family and world
    • Checking for PS4 and game updates

     

     

    Despite these attempts, the pointer remains invisible, making the game unplayable.

     

    Please advise if there is a known fix, patch, or further steps I can take to resolve this issue.

     

    Thank you for your help.

     

    Best regards,

    Elice. 

  • This game is unplayable the cursor is completely gone it worked for like 30 mins to a hour I fell asleep and then the cursor was gone 

  • zaka7ri1s7a6's avatar
    zaka7ri1s7a6
    New Spectator
    20 days ago

    Also this after the new update never had this problem I’m on ps5 I’ve uninstalled the game , restarted my ps5 and everything 

  • My cursor has disappeared. I have tried the first person in and out trick and still not back. Restarted the game multiple times, switched households, switched to different saved files. It’s gone. I’m playing on Xbox One

  • I’ve currently been having trouble with my cursor not showing up when I am playing the game this is both apparent in live mode and build mode. This happened the day before the new update and is impacting my game play. I am very disappointed because I was looking forward to playing  my new legacy challenge, please fix this. I play on console as well. 

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