Ideas

Seasoned Vanguard

11 months ago

Status:

Fixed

Server Error uploading to gallery/library

This is the text in the error message: Server error. We could not process this gallery request. Please try again later. I tried uploading the image from my phone, but I can't get my laptop to do ...

New Rookie

5 months ago

Since the most recent Update to the game, I am no longer able to upload lots to the gallery for My Library or the Cloud. I received a server processing error. I noticed this is a previous bug on the bug list; however, I have never experienced an issue before without an overall issue with the gallery in maintenance or cc content.

I thought maybe the fact pictures for the lot took a while to load, as did saving lots take a while; however, waiting for the rendering to complete does not prevent the error.

Please advise if there are other troubleshooting steps I could try or if this is related to the update.

NO CC loaded and NO MODs installed

Christle

emilymelanson
Rising Novice
5 months ago
Same 😓. Spent days on a build only for it to keep telling me there’s a server error. I’ve deleted all my mods/cc, repaired, deleted what needs to be deleted still nothing. This update has been the WORSE! I can’t even save anything to my library 😒
SetoriusKaiba
Rising Rookie
5 months ago
I also have this Bug? /Problem? Whatever !
- Luciamm2004
  Seasoned Novice
  5 months ago
  https://forums.ea.com/idea/the-sims-4-bug-reports-en/server-error-whenever-im-upload-to-my-personal-gallery/11933528/comments/12491519
  I leave you the link to this comment with a 'solution' that I could find. It's not working for everyone, but you can give it a try.
  - SetoriusKaiba
    Rising Rookie
    4 months ago
    Ignoring a Error is not solving it :) but it works... more or less..<3 thank you i hope it will be fixed.
MsXtle
New Rookie
5 months ago
Update after testing:
I tried repairing my game and still had the issue.
I uninstalled Sims 4 and the EA app, and reinstalled, and still had the issue.
I tested the issue on a lot I had successfully uploaded from the same world and had not played from well before the update and am getting the error on that lot as well. I can't save a lot to the server at all. I realize this is not preventing me from playing my game per se but it is preventing me from sharing my lot to other properties or other game saves or playthroughs.