This is the text in the error message:
Server error. We could not process this gallery request. Please try again later.
I tried uploading the image from my phone, but I can't get my laptop to do ...
Ideas
For over a week now, every time I try to save my builds to the gallery, a server error message pops up. "Server error. We could not process this Gallery request. Please try again later."
I’m currently trying to rebuild some of my worlds, so I removed any kind of cc or mods I have in my game because it has lead to issues in the past. Literally moved it out of the Mods folder into a backup folder on my desktop. So, it can’t be that.
I tried the whole technique with renaming your Sims 4 folder, starting the game to force it to make a new one, and then putting back the old Tray, Cache and Saves folders twice. That didn’t work either, so I figured I just don’t have space in my gallery. Removed everything I had in my Tray folder and that didn’t work either. I repaired the game several times and it didn’t do anything.
As a last resort, I created a new game to check if my save was corrupted. No dice.
The only possibility left, according to google, is that some file in my game is corrupted and is messing with the saving process. I’m really not sure what could’ve triggered it, because it started before the update (really hoped it would maybe fix it but no) and I didn’t do anything different than usual.
I attached a photo of the error message. Can anyone help? I really don’t want to lose these builds because I'm actually really proud of them :/
I'm having the same issue. 🙃
I think I might’ve found the issue! When you go to Game Options and then Graphics, there should be a "DirectX 9" checkbox. Make sure to check it (as in turn it on) and then restart your game. Loading times are much shorter for me and my laptop struggles way less like this. I’m hoping it’ll stay this way.
I saw some people talk about this on a Facebook post that I can’t find anymore :/
One of them basically said that the DirectX 11 was causing the whole gallery error for them, so I figured I’ll try switching to DirectX 9 as well. Hope it helps!! :>
Mil0saur, you are a lifesaver! I've been having this issue since early August and been getting really desperate! Switching to DirectX 9 solved the issue for me!
Mil0saur AndyNona I had that same issue this week. In my case I thought that it may have been thrown off by the fact that I added some hash tag terms, or the fact that too many of the tags included the word 'cure', plus it was in the title and wording of the description. However, earlier that day I had uploaded the same household with 2 less of the tags fine. I went back in and removed the new tags, and even removed some of the wording, etc., that had uploaded just fine that same day. I was scratching my head also. I assumed I had freaked out some filter or blocker by re-uploading it more than once in a row or some such thing, particularly since I was having issues with getting the old one to remove from the gallery.
I think it may have been some combo of cache and delays? In the end it finally worked after I finally got the old one to remove from the gallery first, I closed the game, deleted the 'localthumbcache.package' file, ran a game repair, and waited that hour or two to let the browser/gallery hopefully get the cache cleared out. Then I reopened the game and was able to get the household to upload without getting the error. I also had kept all of that description and the new hashtags I added.
Not sure if any of that will help in your process, but I thought I'd mention it as options.
Mine's not working either, occasionally a room will save despite a pop up saying it didn't work, but lots won't save at all.
Do we know if they are working on a fix for this issue?
I don't know, but as of December 14th the problem is still there... Didn't even had the chance to play with the packs I bought on Black Friday. It is really frustrating and annoying.
December 29th. Issue still here :/ guess my legacy sims aren’t moving.
Direct X Graphics 9 works.
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