Server Error when trying to upload to the gallery

Could you please provide the following information

• Are you using mods/cc in your game ? Please remove them and test without them if you do.
• What platform are you playing on (PC, Mac, Playstation, XBox). Please pick a thread tag for that.
• What security software are you using ? Did you make sure the exe isn't blocked ?

Hello,

Thank you for your reply.

1. I am not using any mods or custom content.
   I completely removed all mods and CC and tested the game again, but the issue still occurs.
2. I am playing on PC (Windows 11) through the EA App.
3. I am only using Windows Security (Microsoft Defender).
   I have already checked my firewall and antivirus settings, and both The Sims 4 and EA App are allowed. I also temporarily disabled the firewall, but the problem remained.

Additional information:

- I cannot play the game normally because the issue prevents me from progressing.
- My Library works correctly.
- Only the Online Gallery is affected.
- Gallery thumbnails fail to load, and clicking any item results in the error: "Server Error. We could not process this Gallery request."
- When I create a new Sim, the game asks me to save it to the Gallery, but the Gallery fails to load and I cannot continue.
- I have already repaired and reinstalled both The Sims 4 and EA App, created a new Sims 4 folder, tested with a different EA account, tested on different internet connections (including a mobile hotspot), and used Cloudflare WARP. None of these solved the problem.

Hi jdf5182​ 

check if the ransomware protection isn't blocking the game:

https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html 

This has also been happening to me as well and  I tested without cc and mods. The marketplace is also not working in addition to this error.

• Did you check your ransomware protection ?
• How is the marketplace not working ?

lilybugs121​ 

Im having the same problem. I do not have mods. Im using PC. I have tried to repair the game and everything. What do i do?

Also i can’t play bcs when i create a sim it won’t continue to game at all. 

Hi Mafiaana​ 

Please check your ransomware protection if the game isn't blocked. You have all the symptoms.