This is the text in the error message:
Server error. We could not process this gallery request. Please try again later.
I tried uploading the image from my phone, but I can't get my laptop to do ...
Ideas
After the update on August 19th 2025 I am no longer able to upload my builds to the gallery or my library.
I can create and upload sims households just fine.
I have reset the EA app and have repaired the sims 4 game through the EA app and cleared the cache for the sims 4.
I have NO CC or mods.
I have never had this issue before and don't know what else to do..
after posting this, I was able to save one 20x15 lot with a 2x2 room and one base game love seat in Newcrest. I then attempted to go back to the enchanted by nature world and save the existing house in the tree (Crannamor residential) and still get the same error:
"Server error. We could not process this gallery request. Please try again later."
I have been frantically troubleshooting my game for 5 days when I remembered the game switched to DX11 after the update.
When I went back to DX9 I could save builds to my library just fine again, and just as fast as before the update.
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- EA_Cade12 months ago
Community Manager