Ideas

Seasoned Veteran

3 months ago

Status:

Verified

Sims needs UI 'close' when switch between live and build mode

When I have the Sims needs user UI open and switch between live mode and build mode, it closes and clicking on it closes it. Then I have to click on it again, and the Sims needs UI is displayed.

Additions - Things I have done:

The game was repaired
Cache was cleared
A new Sims 4 folder was created with a fresh new save file (no Mods + Allow Mods setting was disabled)
No LastExpection, LastCrash oder LastUIExpection were created
It occurs with both DX9 and DX11

Explanation of the attached video:
At the beginning, you can see that the needs UI is open. Then I go into build mode and then back into live mode, and you can see that the needs UI is “closed.” If I want to open it again, it closes, then I click on it again and it opens. You can repeat these steps several times, and it always happens.

15 Comments

crinrict
Hero+
3 months ago
There's several threads for UI disappearing so a LE would have been helpful. Weird that you're not getting one.

Checking with a CM which thread to move this into for now.

EDIT: Please allow at least 2-3 business days for answers before sending me a DM. Sometimes it takes time to check things. Thank you.
T0RN_x
Seasoned Veteran
3 months ago
It happens at every save file and no LE, LC, or LUI is actually created. Mods are disabled, then I cleared the cache and repaired the game. I showed it in the video, where all the steps were carried out, such as no mods, cache cleared, and game repaired.
crinrict
Hero+
3 months ago
Could you please provide the following information

Provide any LastException/LastCrash files in your documents folder. Upload them to either google or oneDrive and post the link here.

Does it happen for any save or a specific one ?
crinrict
Hero+
3 months ago
Status changed:
New
to
Incomplete Report
RebeckaCFC
Rising Novice
3 months ago
I'm having the same problem!