the game won't load

i tried many times to repair the game and stuff but ever since the newest update I've been having problems making a new game and loading old games. i have deleted it and downloaded it several times but nothing has worked and at this point it just makes me upset that i can't play the sims all the time now cause of it and also everytime i tried to leave the app after it won't load i have to restart my computer. and i deleted all of my CC and then dowloaded them all again thinking they were the problem but it still didn't load