Ideas

HappyLittleRees's avatar
HappyLittleRees
Rising Rookie
15 days ago
Status:
Under Investigation

UI Exception 1069: UI Corruption while playing Scenario

I recently encountered an issue with UI disappearing after loading from any screen to LIve Mode. So far, I have encountered this when taking a photo, leaving Build Mode, and loading a lot from traveling.

Some things to note:

  1. I play on PC and own every piece of DLC.
  2. My game is updated to the recent version.
  3. This is a fresh install of The Sims 4. I even deleted the game file in which Mods, Screenshots, Saves, etc. are held. The only thing I kept were tray files and accountDataDB.package.
  4. I have already repaired my game.
  5. I have tested this in several ways. I can only replicate the bug in a household currently in a Scenario. I can even play a household in the same save as a Scenario household and it seems to be unaffected.

When this bug occurs, I have to refresh the game. Occasionally, I can exit to the main menu and it will be fine. Other times, exiting to the main menu causes a black screen and I have to force close the game. I would say this bug occurs 25%-50% of the time. I've included a screenshot of what the bug looks like as well as a lastUIException.txt of the bug.

cc or mods removed
ea app
live mode
pc
scenarios
ui (user interface)

22 Comments

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  • richvh's avatar
    richvh
    Rising Hotshot
    8 days ago

    Looks like I forgot to post the UI exception. It looks like when I exited two more UI exceptions were generated, seconds apart.

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>5b900b17a0ef856068432448</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 02:42:57</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase</categoryid><desyncid>5b900b17a0ef856068432448</desyncid><systemconfig/><screenshot/><desyncdata>ReferenceError: Error #1069: Property situation_id not found on 277906 and there is no default value.&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/GetPersistedContentPanel()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/RestoreContentPanel()&#13;&#10;    at olympus.core.widget::WidgetBase/Show()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart()&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/HandleScenarioStart()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=3347405&#13;&#10;Client Session Time: 39.44&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>5b900b17a0ef856068432448</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 02:44:03</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase</categoryid><desyncid>5b900b17a0ef856068432448</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/Reset()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/OnShow()&#13;&#10;    at olympus.core.widget::WidgetBase/Show()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart()&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/HandleGameStateLoadComplete()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=3354041&#13;&#10;Client Session Time: 39.44&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>5b900b17a0ef856068432448</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 03:04:02</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert</categoryid><desyncid>5b900b17a0ef856068432448</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert/UpdateBuildBuyButtonState()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/SwitchToGameState()&#13;&#10;    at olympus.core::UIManager/HandleEnterFrame()&#13;&#10;rtim=3473993&#13;&#10;Client Session Time: 39.44&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>5b900b17a0ef856068432448</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 03:04:05</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert</categoryid><desyncid>5b900b17a0ef856068432448</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert/UpdateBuildBuyButtonState()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/SwitchToGameState()&#13;&#10;    at olympus.core::UIManager/HandleEnterFrame()&#13;&#10;rtim=3474293&#13;&#10;Client Session Time: 39.44&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>5b900b17a0ef856068432448</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 03:04:19</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert</categoryid><desyncid>5b900b17a0ef856068432448</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert/UpdateBuildBuyButtonState()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=3475636&#13;&#10;Client Session Time: 39.44&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    </root>

  • richvh's avatar
    richvh
    Rising Hotshot
    8 days ago

    I am playing a scenario, "New Year New Hustle".

  • richvh's avatar
    richvh
    Rising Hotshot
    8 days ago

    And when I tried to continue the save after checking if I was doing a scenario (finished shower, ate, slept, had dust bunnies spawn, woke) when I went into BuildBuy again and bought a vacuum, got a UI exception that again bugged the screen the same way when I went back to Live mode.

    <?xml version="1.0" ?><root>
    <report><version>2</version><sessionid>2f0ef3da18c8385f68441778</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 10:47:02</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase</categoryid><desyncid>2f0ef3da18c8385f68441778</desyncid><systemconfig/><screenshot/><desyncdata>ReferenceError: Error #1069: Property situation_id not found on 277906 and there is no default value.&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/GetPersistedContentPanel()&#13;&#10;    at widgets.Gameplay.SituationDisplay::SituationDisplayMain/RestoreContentPanel()&#13;&#10;    at olympus.core.widget::WidgetBase/Show()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/HandleSituationEnd()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;rtim=27757&#13;&#10;Client Session Time: 25.65&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>2f0ef3da18c8385f68441778</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 10:49:13</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase</categoryid><desyncid>2f0ef3da18c8385f68441778</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/Reset()&#13;&#10;    at widgets.Gameplay.SituationDisplay.controls::SituationTabDisplayBase/OnShow()&#13;&#10;    at olympus.core.widget::WidgetBase/Show()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/HandleSituationStart()&#13;&#10;    at gamedata.Gameplay.shared::GameplayStateData/HandleGameStateLoadComplete()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=40854&#13;&#10;Client Session Time: 25.65&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>2f0ef3da18c8385f68441778</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 10:50:13</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert</categoryid><desyncid>2f0ef3da18c8385f68441778</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert/UpdateBuildBuyButtonState()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/SwitchToGameState()&#13;&#10;    at olympus.core::UIManager/HandleEnterFrame()&#13;&#10;rtim=46881&#13;&#10;Client Session Time: 25.65&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>2f0ef3da18c8385f68441778</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 10:50:16</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert</categoryid><desyncid>2f0ef3da18c8385f68441778</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert/UpdateBuildBuyButtonState()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/SwitchToGameState()&#13;&#10;    at olympus.core::UIManager/HandleEnterFrame()&#13;&#10;rtim=47150&#13;&#10;Client Session Time: 25.65&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    <report><version>2</version><sessionid>2f0ef3da18c8385f68441778</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2025-06-07 10:50:30</createtime><buildsignature>Local.Unknown.Unknown.1.115.216.1030-1.200.000.658.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert</categoryid><desyncid>2f0ef3da18c8385f68441778</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10;    at widgets.Gameplay.SimInfoHUD.SimInfoTray::CalendarEventAlert/UpdateBuildBuyButtonState()&#13;&#10;    at olympus.io::CommunicationObject/Dispatch()&#13;&#10;    at olympus.io::CommunicationManager/SendUIMessage()&#13;&#10;    at olympus.io::CommunicationManager/SendMessage()&#13;&#10;    at olympus.core::UIManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/GameStateLoadComplete()&#13;&#10;    at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=48575&#13;&#10;Client Session Time: 25.65&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,477,0,5990&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.26100 GPU: NVIDIA GeForce RTX 3060 Laptop GPU  32.0.15.6607, GUID: 3570AB96-EDF0-11EF-8AAF-D575D18A1133&#13; &#10;</desyncdata></report>
    </root>

    Should I be playing non-scenario saves to see if I get the same bug?

  • crinrict's avatar
    crinrict
    Hero+
    8 days ago

    There are currently issues with scenarios. Merging this with the scenario thread

  • OwgbPC's avatar
    OwgbPC
    New Spectator
    8 days ago

    Whenever I go into build mode during a scenario the scenario panel is removed when returning to live mode and the build mode icon turns grey with the manage worlds icon completely disappearing and also it doesn't let me control my sims but when I reload the game it only fixes the sims not the scenario panel

  • n00b_o5auru5's avatar
    n00b_o5auru5
    Seasoned Newcomer
    8 days ago

    The panel at the bottom completely disappears after using build mode. Once I go back into live mode there is no panel at the bottom. Can't see day, time, Sim info, phone, etc. If you hit the hot keys for inventory, relationships, job, skills, aspirations, clubs those panels will open but the needs panel will not. The special events menu in the top left corner also disappears, so I can't check the progress of my scenarios. If I save and go to manage worlds and then reenter the lot, the bottom panel reappears but the special events do not. I never use mods or cc. 

  • Raven12233's avatar
    Raven12233
    Seasoned Newcomer
    5 days ago

    I'm currently playing through the scenarios. Almost every time I go into build mode, or travel top a different lot, the top left bar goes all funky and the bottom game play bar is gone. Please refer to picture. 

    Things I have tried:
    It will temporarily fix when I close and reopen the game
    I have repaired the game
    I have created a new Sims folder inside the electronic arts folder
    I have uninstalled and reinstalled EA and Sims 4

    Note to add:
    I don't have mods
    I haven't played in a few months - but all updates are up to date

  • Raven12233's avatar
    Raven12233
    Seasoned Newcomer
    5 days ago

    thank you, I dont really know how to use this site so I didnt know how to look for things 

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