[XB/PS] Console crashing

Same here and my Sim family needs me. Send help. 

Hi all,

We're looking to gather more information about this issue- if you are playing on PlayStation and own most or all of the packs, could you please share your save file (instructions here: http://x.ea.com/74420) so we can take a look? 

For Xbox players, there's currently not a way for you to share your saves with us, but please continue to report any crashing you experience in this thread.

Thank you! 

Playing on Xbox. Whenever I am playing my game randomly crashes after a while and goes black then returns me to the Home Screen. It started after I got the horse ranch and cottage living packs so that may be related. I have no idea why this is happening, saving my game does not work. Please help 

It's the forced readjustment of graphic settings mechanism overlapping and causing the crashes, I had started a new save a while back for the first time in VERY long time and it was happening less frequently when manually saving, and now that my game size is back to around 505MB it's happening quite frequently all over again, which is why going to manage worlds or CAS from the “modify in cas” cheat will cause autosaving, autosaves don't cause crashes as much as manual saving does, although when I go back into live mode everything is so overwhelmingly too blurry because of the forced readjustment of graphic settings mechanism in the background, while I'm grateful it doesn't cause crashes in the background like it used to before the special team did something to help performances on all platforms last year, the burglar update was the beginning of the forced readjustment of graphic settings mechanism overlapping and causing crashes whenever manually saving, someone said on the previous thread about this very issue that disabling burglars and removing burglar alarms helped stop the issue from being much less frequent, I own all packs and kits up to date upon posting this personal feedback of my own here, so when I started a new save my starting game size was I think around 470 something MB, then recently it's back at 505 MB which it's usually not safe for me to manually save in live mode anymore otherwise it'll crash & I'll lose much progress unfortunately like I did the other day ago, but surely there's a way to enjoy playing on console without this forced readjustment of graphic settings mechanism someone can come up with something better to retire the feature for us altogether, because even though it says “so I can continue enjoy playing the game” when the pop-up happens I'm personally definitely not going to enjoy playing in such overwhelmingly distastefully blurred objects, I don't understand why this game has this feature in the first place when other games I play do not have such a feature at all whatsoever.

I have been having crashes on ps5 aswell since update 2.12. Its often when either saving or traveling. I have sent multiple error reports on ps5 when it crashes and also bug reports online. So far no fix or word when its being fixed. It makes my game almost unplayable. 

This issue got out of hand after update 2.12. I got daily crashes on ps5. Upon traveling or trying to save my game. I send in the in game error report everytime. I tried reinstalling, clearing cache, changing monitor contacting Sony about hardware issues. Nothing because everything points towards the update 2.12 causing this issues. My game is almost unplayable as it is now. Could you please get this looked into considering i payed alot of money for your game. I got everything that you can purchase if that info helps. 

Hi Goldeneaglex2x​ 

I merged your post with the main thread.

Game crashes while trying to save or travel, or when there is a loading screen. The most prominent problem is the inability to save. I also have several bugs while trying to complete goaled tasks (going to highschool or on dates) where completed tasks will not check off. I have experienced freezing in build/buy mode and couldn't save as well. I've previously reported this bug and it was fixed in an update. However, I received "a gift" (added content from EA) within a week or so and the bugs came back. I now receive a different error code when it crashes: error CE-108255-1. I have made sure my console and all files are updated. I have un-installed and re-installed the game and all packs/content.  I play on ps5, so no mods. I have all expansions and game packs, all extras except for a few kits. I've also reported crashes in-game with video footage.

Goodness after 7 years they can't fix this issue let's see how many more years before they fix it the date I'm Posting this 05/25/25

Hi Tiffookie​ 

I merged your post with the existing bug report on this.