EA, Stop Ignoring Us: Xbox and PSN Accounts Stuck on Unrecoverable EA Profiles
This is a collective appeal on behalf of the many users who have, over the years, experienced the same recurring issue – and still have no solution. The problem is simple but severe: Players lose access to their EA account, and as a result, they are unable to unlink it from their Xbox or PS profile. Without EA's help, they are permanently locked out of using EA services on Xbox/PS. And EA Support has failed to provide effective assistance. We are not talking about isolated incidents. This is a widespread and years-old problem, affecting hundreds (if not thousands) of players. It continues to appear regularly in EA Forums, Reddit, Microsoft and Playstation support threads, and gaming communities. It’s time to acknowledge that this is not a user mistake – this is a systemic failure in account management and support policy. The Problem Xbox and Playstation profiles often become automatically linked to old EA accounts – sometimes accounts that are no longer accessible, deleted, or tied to an email that no longer exists. Players cannot unlink the Xbox/PS profile from the EA account unless they verify the original EA account. If the user has no access to the email or recovery methods (due to age, lost credentials, or deactivated accounts), EA support refuses to help. Microsoft/Sony confirms they cannot unlink EA accounts on their end. EA's stance is rigid: “No verification, no unlinking.” Even if the account is clearly inactive or the user is verified through Xbox/PS->Origin credentials. Support tickets are often closed without action. Chats end with no resolution. Users are passed between departments, but nothing changes. Recent Example (May 2025) Just yesterday, I posted the following here on EA’s forums, and it summarizes the problem: “I can't unlink my Xbox account from an old EA account that I don't have access to anymore. EA Support told me there’s nothing they can do. I just want to play EA games again, but I’m locked out of all online services because my Xbox is linked to a ghost account.” Full Post Here This is not a one-off. It is one of many. What Players Are Asking For We are not asking for special treatment. We are asking for a realistic, user-focused solution to a well-known issue. Specifically: A process for unlinking Xbox or Playstation accounts when the original EA account cannot be recovered. This could involve verifying identity via Xbox Live/PSN data, Xbox/PS account ownership, or linking proof. Better support escalation paths. Not just canned responses and auto-closed tickets. Real human review for unresolved account access cases. Transparency on what can and cannot be done. Many users are told “there’s nothing we can do” – while others manage to get unlinking done after dozens of failed attempts. The policy is inconsistent. The Bigger Picture Many affected users have: Lost access to EA Play/Game Pass benefits despite paying for them. Abandoned EA games completely because the account issues make playing impossible. Created entirely new Xbox/PSN accounts, losing years of progress and purchases. Spent hours or days dealing with EA support without a single result. We are asking EA to take responsibility and implement system-level fixes. This is a trust issue. Players who lose access to their EA account should not be cut off from Xbox/PS games they legally own or subscribe to. Supporting Evidence: Community Reports Date Source & Link Summary May 16, 2025 EA Forum User unable to unlink Xbox from old EA account; EA Support states "nothing we can do". April 2025 Microsoft Community Xbox Gamertag linked to an old/unknown EA account; EA will not unlink it, stating the account is deleted. April 2022 Microsoft Community EA refuses to unlink Xbox from deleted EA account; GDPR request ignored. February 2021 Reddit - r/Xbox EA demands code sent to inactive email; user locked out despite valid Xbox account. Early 2021 Microsoft Community User unable to unlink EA account; Microsoft confirms EA is sole authority. November 2018 Overclockers UK Forum Player locked to 10-year-old EA account; EA support unhelpful after multiple attempts. And many more... Final Call EA, this is a growing trust and accessibility issue. Gamers should not be permanently blocked from their Xbox/Playstation content because of a policy that assumes email access is forever. Technology evolves. People change accounts. But support systems must evolve with that. We urge you to: Recognize this as a longstanding issue. Commit to a workable solution for affected users. Respond to the community with clarity and action. This isn’t just about one player. This is about hundreds of us, waiting for a fair resolution. EA - in the name of all gamers - please fix this! Beruthien EA_AgentX EA_Bogdan Melcious EA_UltraSlide EA_Shrike EA_Cekiel EA_Chimere EA_Kat SimGuruPopcorn
FAQ - EA Games on Steam
Having trouble linking your EA account? Use this FAQ to help troubleshoot issues you may have with your EA games on Steam. WHAT EA GAMES ARE ON STEAM? We’re frequently updating our Steam catalog. Check out our Steam store page for the most up-to-date list. LINKING YOUR ACCOUNTS You only need to link your accounts the first time you play an EA game on Steam. Sign into Steam. Launch an EA game from Steam by clicking Play. Install Origin if you haven’t already. Origin will launch and ask you to link your Steam account and your EA Account. Log in to Origin using your EA Account info or create a new EA Account. Steam will install your game and let you know when it’s ready to play. Note: You can only link one Steam account to one EA Account, so make sure you choose the right EA Account to link to. Unlinking accounts Want to unlink your Steam account? Contact us for help. INSTALLING EA GAMES THROUGH STEAM Once you’ve linked your accounts and installed your first EA game through Steam, installing future games gets a lot easier: Sign into Steam. Go to your Library. Select the game. Click Install. Click Next on the pop-up window to install the game. HOW DO I PLAY WITH MY FRIENDS? Origin-required games You can tell if a game is Origin-required if it says it “Incorporates 3rd-party DRM: EA on-line activation and Origin client software installation and background use required.” For games that need Origin but you bought them on Steam, you’ll need to add your friends on Origin to play with them. You won’t be able to add friends on Steam. Steam-native games Native games on Steam don’t need Origin to launch, but you can only play with friends on the same platform as you. For example, if your friend is playing on Steam, you’ll need to play the game on Steam too. Add friends on Origin Adding friends on Steam Cross-play games Cross-play games can be played on Steam or Origin, and you can play with both Steam and Origin friends at the same time! To invite friends, you’ll need to add them in-game. What about game invites? You can only send game invites between Origin accounts. GOT QUESTIONS? Do I always need Origin to play EA games in my Steam library? You may need Origin to launch some EA games from Steam. When you do, Steam will tell you the game needs to be launched using a third-party DRM and will show Origin software installation in the system requirements. If I buy a game on Steam, can I buy DLC for that game on Origin? Yep! You can buy DLC both on Origin and Steam. If I buy a game on Origin, can I buy DLC for that game on Steam? For Origin-purchased base games, you’ll need to buy all DLC in Origin. I'm an Origin Access subscriber. Do I get my 10% subscriber discount on Steam? No, the Origin Access subscriber discount only applies to purchases made through the Origin platform, and to in-game purchases through games originally purchased through Origin. Can I earn Steam Achievements and Trading Cards with EA Games? You won’t earn Steam Achievements for our games, but you can still build out your Trading Card collection. Learn more about Trading cards on Steam. Can I use Cloud saves? You can’t use Cloud saves for EA Games on Steam. More questions? Full details are available via EA Help.
EA, Please Make a Tool for Us to Login and Unlink Our Xbox/PS Accounts
99% of the issues posted here the past Beta weekend have been players stating they can't start their EA Demo because our accounts are linked to accounts we cannot login to. No, your solutions do not work: We do not know the email you put on these disabled accounts or more importantly why they were paired in the first place or disabled You have not provided adequate support and your queue is overwhelmed It's quite simple Talk to your engineers to make a way for us to login with our Microsoft or Sony accounts and unlink our profiles. We obviously own these accounts if we can login with them. It will lighten the load of support so they're freed up to help your other customers, we don't have to wait hours for a simple task, and we can get back to playing the game we want.
Game Pass not detected by Beta EA desktop app - Asks me to purchase a membership
I have Game Pass for PC and of course it includes EA play. I have updated both desktop apps Xbox and Beta EA Play desktop apps, even I reinstalled them from the official web sites https://www.ea.com/ea-app & https://www.xbox.com/en-US/apps/xbox-app-on-pc and still EA is asking me to get a membership. On the xbox app says that I can install Jedi Fallen Order since it is included with Game Pass through EA Play. I have cleared the cache of EA app, unlinked Xbox and EA and still same result. I never had this problem before and I have installed the game from EA app previously with no trouble until now.
Bad customer service experience
All I’m trying to do is unlink my Xbox account from an old account I have zero access to and I have to wait 440 minutes to “chat with an agent I wait and and then to receive an email that my chat has ended because I never responded wtf this needs to be fixed if I can’t use my ea account with my Xbox what’s the purpose of even buying games from this company
EA’s Customer Support is a Joke – Won’t Recover My Account or Even Unlink It!
I’ve been trying for over a month to recover my EA account because I lost access to my old email. After finally getting a chat with EA support, here’s what happened: I provided purchase details, invoice, Steam ID, previous email, linked accounts, IP address, and even offered my passport for verification. They refused to help, saying “the details don’t completely match” – yet they won’t even tell me what’s incorrect! I asked them to at least unlink my account from Steam so I could link it to my new email. They refused. So, EA, make up your mind! If this account belongs to me, let me recover it. If it doesn’t belong to me, then why are you refusing to unlink it? Now I’m permanently locked out, can’t play the game I paid for, and can’t buy any future EA games on Steam because my account is stuck. EA’s customer support is completely broken. They take your money, then lock you out with no way to recover your account or unlink it. If you ever lose access to your EA email, good luck—you’re screwed. This is unacceptable. EA needs to be held accountable for blocking paying customers from their own games. Has anyone else experienced this nightmare?
