How do I get a refund?
Please comment so this gets enough traction that those who can help sees it. I honestly can’t believe I’m having to post this, but EA support says this is my last resort option. TLDR: EA overcharged me for an annual EA Play pro subscription, when I tried to get help and request a refund my EA Play pro subscription they CANCELED my membership. They are refusing to refund my money or reactivate my subscription as the underlying structure of the support tools won't allow them to override it and give me a refund. Paid $167.99 and have no subscription for the year either. On Nov 20, I bought an EA Play membership. Price listed: $149.99 CAD. PayPal showed: $149.99 pending. Everything looked normal. Then the charge finalized… and EA took $167.99 CAD. So I did what any reasonable person would do: I contacted support immediately — same day, within hours — to report the overcharge. And EA’s response? ✅ They canceled my membership ✅ They kept all of my money ❌ No refund ❌ No EA PLAY subscription ❌ No accountability They essential stole my money as I don't have a subscription, OR my money. I have reached out through email and to the EA help advisors. Every agent I’ve spoken to says they want to help but “can’t” because I’m “outside the refund window.” Except I wasn't. I reached out by email the moment the charge went wrong, but somehow a case number was not created. So EA overcharged me… Then removed the service I paid for… Then kept every dollar… And now hides behind a scripted policy instead of fixing their own billing error. How is this acceptable? I’ve been polite. I’ve provided proof. I’ve explained the timeline over and over. And EA still refuses to refund me or restore the membership they canceled. So I’m posting this publicly because private support channels have completely failed me. I have met a few nice agents who agree with my case but because it is unique they can't help even though they want to because of the "underlying structure of the support tools". There is no way to manually override things, so I'm left paying $167.99 for nothing as I have no access to the subscription now even though it should be valid for nearly a year! Because right now, it feels like EA can take your money, cancel your service, and then shrug and say “policy.” And that should worry every EA customer. Has anyone else had EA overcharge them or cancel a membership and then refuse to fix it? How did you get it resolved? How do I get my money back, or at least get my EA Play subscription back? Thanks for reading, I just don't know what to do.
Game Pass Premium&EA Play ISSUE
Hi all, I purchased a Rog Ally, and it came with 3 months of game pass premium, which includes EA play! How exciting! EXCEPT: I cannot get EA play to work for downloading games. I have tried everything. Uninstalled and reinstalling both apps, tried to install from Xbox app, unlinked and relinked my accounts, restarted my system, contacted support, the list goes on and I can’t get an EA PLAY game to download, even though it’s all linked, same email, everything! I was truly looking forward to trying out EA play to see if I’d want to continue a subscription in the future; but this has absolutely turned me away from it. Any advice?EA Play Members Missing Black Friday Discounts – Please Fix
Hello, I am reporting an issue with EA Play and promotional discounts. Normally, subscribing to EA Play should give members an advantage. However, in my case, having an EA Play membership prevented me from benefiting from the Black Friday discount for The Sims 3: Seasons. Because of this, I am required to pay almost twice as much as someone without an active membership, even though I would normally be eligible for the discount. This feels unfair and reduces trust in EA Play. I believe other EA Play members might face the same problem. I kindly request that EA addresses this issue and ensures that members can benefit from both their subscription and seasonal promotions without disadvantage. I have already contacted EA Support and we tried all possible solutions, but they do not have the authority to manually fix this issue. They directed me to post here for visibility and further review. Thank you for your attention.
EA Play Pro Subscription accepted debit cards, but not full game purchases.
Hello, I used my debit card to purchase the EA Play Pro Subscription, and it worked perfectly. However, when I tried to use the debit card to purchase the individual game, it declined. I'm perplexed as to how this could happen when the payment site is the same for purchasing the EA Play Pro Subscription and any individual game. I mean, if the card isn't eligible for the EA Play site, it shouldn't work on the EA Play Pro subscription either, but it did. Please assist me in resolving the issue as soon as possible, as I would like to purchase a game during the Black Friday sale. Thank youOnly had the membership for 10 minutes and canceled
I bought the EA Play Pro membership thinking I can get battlefield on PlayStation using the membership benefits but after buying it I did more looking into it and I get no benefits at all on PlayStation I don’t own a pc or any device to use these benefits and I know refunds aren’t accepted but I honestly didn’t know playstion wasnt able to use itPayment Options for EA Play Pro Membership
Subject: Feedback on Payment Options for EA Play Pro Membership Dear EA Support Team, I noticed that currently EA Play Pro membership can only be purchased using a credit card. Unfortunately, there are no options available for debit cards, UPI, or other popular payment methods. This limitation makes it difficult for many interested buyers to subscribe. In contrast, services like Xbox Game Pass provide a wide variety of payment options, making it more accessible to a larger audience. I kindly request that EA consider upgrading the payment system to include additional methods such as debit cards, UPI, and digital wallets. This would help ensure that EA does not lose potential subscribers who are eager to join but are restricted by payment barriers.
