Can’t Buy EA Play Pro Subscription – Payment Always Fails
I’ve been trying to subscribe to EA Play Pro for days now and EA just won’t let me. First, I couldn’t even link my credit card for 3 days straight. When I finally got that sorted and tried to purchase the subscription, I got this error: "That didn’t work, let’s try again. If the problem persists you may want to use a different payment method or try again later." Well, the problem definitely persists. I’ve tried multiple times, waited, retried — same thing every time. I contacted EA support twice already, and absolutely nothing has been done to fix this. I just want to pay for the subscription and play, but EA’s system won’t even let me give them money. Has anyone else run into this? Is there any actual fix, or am I stuck waiting forever while support does nothing?
Bought an EAPLAY subscription on PS4, but UFC5 is not available.
For some reason after buying the EAPLAY sub I get all the games for free, except the one that I actually want to try out UFC5. Having EA PLAY only gives me a 10% discount on this particular game. What is going on, and how do I fix this?
Unable to reactivate EA Play Pro
My EA Play Pro was expiring today and I clicked to reactivate only to be met with "Problem with this request, try again in few minutes" Tried multiple times to no avail. Contacted live support which didnt say anything but "try a different payment method". I have one account and one card I use, I literally used it two days ago to buy FC Points with no issue. I need help with this asap.
EA's tools can't refund, Even when they agree with your case- EA kept my money
Please comment so this gets enough traction that those who can help sees it. I honestly can’t believe I’m having to post this, but EA support says this is my last resort option. TLDR: EA overcharged me for an annual EA Play pro subscription, when I tried to get help and request a refund my EA Play pro subscription they CANCELED my membership. They are refusing to refund my money or reactivate my subscription as the underlying structure of the support tools won't allow them to override it and give me a refund. Paid $167.99 and have no subscription for the year either. On Nov 20, I bought an EA Play membership. Price listed: $149.99 CAD. PayPal showed: $149.99 pending. Everything looked normal. Then the charge finalized… and EA took $167.99 CAD. So I did what any reasonable person would do: I contacted support immediately — same day, within hours — to report the overcharge. And EA’s response? ✅ They canceled my membership ✅ They kept all of my money ❌ No refund ❌ No EA PLAY subscription ❌ No accountability They essential stole my money as I don't have a subscription, OR my money. I have reached out through email and to the EA help advisors. Every agent I’ve spoken to says they want to help but “can’t” because I’m “outside the refund window.” Except I wasn't. I reached out by email the moment the charge went wrong, but somehow a case number was not created. So EA overcharged me… Then removed the service I paid for… Then kept every dollar… And now hides behind a scripted policy instead of fixing their own billing error. How is this acceptable? I’ve been polite. I’ve provided proof. I’ve explained the timeline over and over. And EA still refuses to refund me or restore the membership they canceled. So I’m posting this publicly because private support channels have completely failed me. I have met a few nice agents who agree with my case but because it is unique they can't help even though they want to because of the "underlying structure of the support tools". There is no way to manually override things, so I'm left paying $167.99 for nothing as I have no access to the subscription now even though it should be valid for nearly a year! Because right now, it feels like EA can take your money, cancel your service, and then shrug and say “policy.” And that should worry every EA customer. Has anyone else had EA overcharge them or cancel a membership and then refuse to fix it? How did you get it resolved? How do I get my money back, or at least get my EA Play subscription back? Thanks for reading, I just don't know what to do.
