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iPhone/iPad
So, after a whole lot of discussions and research... Depending on your device... A-Series / M-Series The software conflict between SimCity Buildit and iOS is likely miscommunication between the game and iOS 18 - 26.3 updates between March 2025 - February 11, 2026. Specifically, a conflict with the Metal Graphics API released by Apple. Without a step-by-step approach to troubleshooting... Well... You may be waiting for a solution. Or, reluctant to try every suggestion because for whatever reason this is the only app overheating and malfunctioning on your device. Why? VRAM is exhausted. Disable Game Mode Settings--> General --> Background Apps Refresh... If on, Turn off Settings --> General --> iPad Storage --> SimCity Buildit --> Offload App / Reinstall on Same page. Have 2-15 GB free storage for working memory. Hard Restart / force restart... Do not shutdown. Volume Up, Volume Down, hold power button. Then, Consider experimentation with Liquid Glass, any other Display/Resolution, battery optimizers/low power mode and accessibility settings. Then, let me know.
Purchase error - product not recieved, still charged.
Hi EA-support, I'm currently enjoying playing Sim City BUILDIT, app on android. I purchased additional Sim-cash (Daily Simcash) but something went wrong, probably I breifly lost internet connection during the transaction. The problem is that I was charged with the purchase without recieving the SimCash. If i try again I get the following error message: "Hello Mayor! Sorry, you purchase has not been completed. Please try again. (Error code 1900.12.999 - Player id: 1138631430)" Can you please help me with resolving this issue, either by sending the money back or make sure I recieve the SimCash I tried to purchase. Thanks a lot in advance! Regards, Magnus Tibbing [edit: email address removed]
💭Services 2.0 - Full Rollout - Feedback Thread
Hey Mayors Welcome! Services 2.0 is now available for everyone 100% across the game, and we want to hear from you! ✨Before you dive in, if you haven’t already had the chance to get back into the game since the service's red status issue, good news on that front. Your service statuses should now reflect accurately again. Thanks for sticking with us while we worked on sorting that for you. 📌For the latest on Service 2.0, head here; 🏙️ [Update] Services 2.0 is now here for Everyone 🏙️ How this feedback thread works: The focus of this thread is your experience.🙂 This is your space to share how you’re finding the new system - what’s working well, what feels challenging, and anything in between. Our EA Forums team will actively read and monitor the discussion, and your feedback will be shared directly with the studio. While we may not be able to reply to individual posts in this thread, please know that we are constantly reading and passing your feedback onto the team from all the replies and discussions taking place here. If there is information to share from our side, we’ll be sure to post it in a separate announcement thread and pin it at the top of the SimCity BuildIt board. We kindly ask that you keep your feedback constructive and respectful, as this helps ensure it can be reviewed and shared effectively. We truly appreciate you taking the time to share your thoughts - your voice matters, and it helps inform future improvements. Let us know how Services 2.0 is going in your cities: Use this space to share your experience in your own words about how the new system is landing in your city, whether this is your first time with the new system or you were part of an earlier rollout. For example: First Impressions: What stands out? What makes sense? Does anything not make sense? Experience Changes: How does the system feel now compared to earlier rollout? Has anything changed? What matters most to you? City Report Card and service status: Is it clear how to spot issues and what to do next? Did anything surprise you? Upgrading Services: Does it feel intuitive? Rearranging your city: What is your city level, and how manageable did the transition feel when moving things around? Overall vibes and anything else Thanks Mayors.
More land....or option to sell land deeds
Each time I buy Mayor's Pass, I am racking up more land deeds that I can't use as I am fully expanded. Instead of making changes to the game that no-one asked for and causes mass complaints on here, why don't they give us more land to expand on.... or give us the ability to sell unusable land deeds to other players? Something we actually want?Artemis to Level 15?
How? I spent seasonal coin getting all the buildings required to complete city albums in order to get the extra seasonal coin. I’m almost done Mayors pass and there are no more seasonal coin rewards. There’s 8k to collect on the other reward I’m at Level 9. That will take me maybe to Level 11 (can’t see as it dues t show you the next requirement) How are we supposed to get to Level 15 to complete the final City Album to get the final building.[Service 2.0] Heavy Lag, HQ Stuttering and "Dancing Objects" - Tab S9 FE
Hi Everybody, Device Information: Model: Samsung Galaxy Tab S9 FE (8 GB RAM) OS: Android 16 / One UI 8.0 Kernel-Version: 5.15.180-android Processor: Exynos 1380 The Issue: Since the Service 2.0 update, SimCity BuildIt has severe performance issues on my tablet: Building Lag: In the DC city, buildings "dance" around or react with a massive delay during placement. Global HQ & Trade Depot: While scrolling through the Global HQ or visiting other cities' Trade Depots, the game freezes for several seconds. This leads to accidental city visits or, even worse, accidental purchases of items because the UI lags right when I'm scrolling. Memory Management: Free RAM drops as low as 1.4 GB despite having 8 GB total. The game ran perfectly smooth before the update. Has somebody else this problem?
Screen freezing
Hi, after the latest major update the game has become very annoyingly slow. For example, when I collect items from the shop or factory, the screen freezes. The same freezing happens in every situation when moving around the screen. I’m using an iPad M2. Is anyone else experiencing this issue?In game advertising
I would like to make a few comments on what I think about the in game advertising; 1- There are getting to be too many ads too frequently. It seems you have to watch one about every 60 seconds. 2- There are getting ads are too long, we can understand what the product is in 15 seconds, after that it just becomes annoyingly long. 3- Why must the ads be closed 3, 4, 5, or 6 times be for it is acutely closed? Just run the ad to its end and let it be closed. This is seriously starting to make the game unplayable. I would like a meaningful response from EA , but I have learned not to expect one.Why was my post marked as spam and removed?
I had made a legitimate comment on a game mechanic, I was not rude or offensive in any way I can imagine, and yet my comment was removed as spam. How could a comment possibly be spam? Please explain for the benefit of all those who comment on this forum. Not the first time one of my comments has been removed for a reason that made no sense.War score averages
There is obviously something wrong with calculating war score averages. We are at war with a load of Japanese cheaters for the second time in 2 weeks. Their top scorer in the last war scored over 1 million points and hit my team with over 320 magnetism alone. This week the war has only been going on for a few hours and he has already scored over 400k. His war score average is 25k. How can this be correct? Others in the team have 60k average and scored 220k this week and over 400k last week. Most also have level 20 magnetism. Their biggest cheater was reported 2 weeks ago but nothing has been done. I have reported it again but not holding my breath!I want a refund.
In SimCity Buildit, despite the premium president pass fee being deducted, an error message appeared and the premium account did not activate. (Error code: 1905.0.999 - Player id: 461662495) I contacted Apple Türkiye, but they are not refunding the money. They told me that I need to resolve the issue myself. Despite being charged three times, I was unable to access the premium president pass. Please resolve this issue.
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