Re: [PARTIAL FIX] Sims 4 CAS cursor glitch

This is happening to me as well

My specs are

macOS Sierra

MacBook Air (13-inch, Mid 2013)

Processor 1.3 GHz Intel Core i5

Memory 4 GB 1600 MHz DDR3

Graphics Intel HD Graphics 5000 15.36 MB

All packs except for 

The Sims™ 4 Luxury Party Stuff

The Sims™ 4 Cool Kitchen Stuff

The Sims™ 4 Movie Hangout Stuff

The Sims™ 4 Backyard Stuff

The Sims™ 4 Vintage Glamour Stuff

The Sims™ 4 Bowling Night Stuff

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@Bluebellflora wrote:

User info collected:

@iimlana

Sierra 10.12.4

21" iMac Late 2013

2.7 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel Iris Pro 1536 MB

Apple mouse

All add on Packs released so far

Uses CC, issue still happening when CC is removed.

@PooksterLOVE

Sierra 10.12.4

13" MacBook Air Early 2015

1.6 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel HD 6000 1536 MB

Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen

@13Vader

Sierra 10.12.4

21" iMac Late 2015

2.8 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Pro 6200 1536 MB

All add on Packs apart from Vintage Glamour and Bowling

@eleastro

Sierra

13" MacBook Air Early 2014

1.4 GHz Intel Core i5

4Gb 1600 MHz DDR3

Intel HD Graphics 5000 1536 MB

Uses CC, issue still happening when CC is removed.

@JennieMee

Sierra 10.12.4

13" MacBook Pro Early 2015

2.7 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

Wireless mouse and trackpad

Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff

---

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@Bluebellflora wrote:

User info collected:

@iimlana

Sierra 10.12.4

21" iMac Late 2013

2.7 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel Iris Pro 1536 MB

Apple mouse

All add on Packs released so far

Uses CC, issue still happening when CC is removed.

@PooksterLOVE

Sierra 10.12.4

13" MacBook Air Early 2015

1.6 GHz Intel Core i5

8Gb 1600 MHz DDR3

Intel HD 6000 1536 MB

Outdoor Retreat, Spa Day, Dine Out, Vampires, Get To Work, Get Together, City Living, Perfect Patio, Cool Kitchen

@13Vader

Sierra 10.12.4

21" iMac Late 2015

2.8 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Pro 6200 1536 MB

All add on Packs apart from Vintage Glamour and Bowling

@eleastro

Sierra

13" MacBook Air Early 2014

1.4 GHz Intel Core i5

4Gb 1600 MHz DDR3

Intel HD Graphics 5000 1536 MB

Uses CC, issue still happening when CC is removed.

@JennieMee

Sierra 10.12.4

13" MacBook Pro Early 2015

2.7 GHz Intel Core i5

8Gb 1867 MHz DDR3

Intel Iris Graphics 6100 1536 MB

Wireless mouse and trackpad

Get To Work, Get Together, City Life, Vampires, Dine Out, Spa Day, Outdoor Retreat, Vin. Glam., Romantic Garden, Kitchen Stuff, Patio Stuff

---

Hello @iimlana @13Vader @eleastro @JennieMee @letterrow and anyone else encountering this issue,

• Does your monitor have a touchscreen?
• What resolution is your monitor?
• Are there any other programs running while the game is running?  (Other than Origin)
• Is Origin In-Game enabled or disabled?
• Would you be willing to send me this file?  \Documents\Electronic Arts\The Sims 4\Options.ini

EDIT: Never mind.  I think we have it narrowed down for now.  We'll look into it.  Thanks again 🙂

• No touchscreen.
• Monitor 1920x1080 (for the game I use 1600x900)
• No programs running usually when I play (may be sometimes iTunes, Photos or Safari if I don't notice)
• Origin Enabled

Hi @13Vader,

You can attach that file to your post here on Answers HQ (Choose File button below the post box), but as AHQ doesn't allow .ini files you would need to save the file as a text file first.

1. Right click the Options.ini file and select copy
2. Paste the file on your Desktop
3. Right click this file and select Rename
4. Highlight the entire file name (including the .ini bit), delete the current name and rename it to Options.txt. Make sure to choose the 'Use .txt' on the prompt.

Once done you can either edit your old post or make a new one to attach the file.

Let us know if you have any other questions.
EA_Mage

Hello @iimlana

I don't think we need the additional info at this time.  Thank you though 🙂 .

Hello, has this been resolved because i'm also experiencing this issue and it's extremely frustrating and ruining my sims experience. Thank you.

I checked the game to see if it has been patched, because i think it said in patch notes, but i've been on the game with it updated....and its still the same 😞

@SimQARobo 

This issue has not been resolved and its been 2 months, it got talked about in todays patch notes, but its not fixed??? It is still the same, so when is this suppose to be actually fixed??? This is an annoying glitch that NEEDS to be fixed, do not talk about in patch notes, but its still not fixed. 

Are me and others suppose to wait another month or so for a new patch? It is honestly annoying me and everyone else who has this issue. 

@eleastro

@Bluebellflora

@iimlana

Unfortunately it isn't in the patch notes. The CAS issues listed are different, unless I'm missing something? Isn't the whole head/body/clothing affected in your issue?

Asset Issues in Create a Sim
Hey folks, so along the lines of our Create a Stuff Pack program, I’m going to take a moment in this section of issues to provide a little insight into what the issue is, and who on the team might address them, so that you can see a little into how to evaluate an issue.

I’ll start by providing information about what the issue was and what was fixed, and then provide some insight into who would address the issue.

These two issues are considered tagging issues.

• You can now wear necklaces with yfTop_SP08ShirtButtonOpen.
• You can now apply a bracelet to your right and left wrist when wearing the level 5 business career outfit yfBody_EF01BusinessSuitMed!
  • Issues like these are fixed by the production team. In both of these cases, an asset was set to restrict the placement of another asset.
  • Production modified the tags, and now these assets no longer restrict placement.

These three issues are considered clipping issues. They generally appear to the player as one asset poking through another asset (and in some cases the character model itself).

• Fixed a clipping issue with GP01BootFoldover and various pants.
• ymHair_GP04Slashed will no longer poke through yuHat_GP04Toque.
• ymShoes_AnkleSquareToe will no longer clip with ymBody_EF04ShirtSkull.
  • These issues are fixed by the art team. And are generally addressed by modifying one of the offending asset’s geometry (moving stuff around), or addressing something like weighting (how an asset lays against other assets).

The highlight issue fixed here, turns out is also a clipping asset issue.

• Fixed a broken highlight issue that would occur when hovering over yfHair_ShortShave and yfHair_BuzzCutNatural while in Create a Sim.
  • It could be engineering, since highlights are handled by code, however in this case, it was a geometry issue with the hair assets that created the highlight issue.

This is a character layering issue.

• Female Sims with a masculine frame should no longer have two belly buttons when in Create a Sim.
  • Keeping this short, but Sims have layers (like an Ogre). And if the wrong layer is added to the stack, you get issues like this. This issue is an engineering fix that required a different layer to be used in order to properly create the Sim.

This is a geometry vertex issue.

• Fixed an issue that could cause some eye presets to stretch the geometry of various hair assets improperly.
  • This issue is addressed by an artist, and in this case was caused by a single vert (the angular point of a polygon) that was being incorrectly shared with a part of the face that caused the hair to stretch.

This is a texture issue.

• We fixed an issue with a visible seam on the torso of female Sims.
  • This issue is addressed by an artist, and required the artist to modify the texture of the base Sim model. The texture being the paint over that makes a Sim look like a Sim, and not a wire mesh. And the base Sim model being the bare Sim without any assets.

@Bluebellflora

The head, the body, and the clothes are affected. Even without clothes there body is still getting affected. So it must be the body that is the issue. Its sad that they fix things in CAS, but not this problem that has been happening for months. When is it going to get fixed?

I completely agree, even though it's not a game ruining error, it is still extremely frustrating

uggh this is starting to get really frustrating ! i just want to make another sim :/ i hope this bug is fixed when parenthood comes out

UPDATE: I managed to struggle through create a sim by using a mouse and using the wheel button to rotate the camera, still really annoying and hard to work with, but I managed hahhaa

Hello @iimlana @roachswag @themsprincesslun @eleastro @13Vader @letterrow @JennieMee @Dorapirata

Are you still seeing this issue after upgrading to Sierra 10.12.5?

Hi, @SimQARobo. I've just updated to 10.12.5 and CAS seems to work fine again.🥳