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DizzyDee-K's avatar
DizzyDee-K
Seasoned Ace
6 years ago

Re: HELP!!!! SIMS 4 KEEPS FREEZING ON MY MACBOOK

You don't need the Legacy edition.

Bluebellflora has lots of suggestions for playing on a Mac on her site: https://bluebellflora.com/tips-for-playing-the-sims-4-on-a-mac/ 

Crinrict's blog has instructions for resetting your game without reinstalling. Helpful for troubleshooting. https://sims4.crinrict.com/eng/2014/09/resetting-the-game-to-factory-settings-without-reinstalling/   

Try starting a new save with a clean new "The Sims 4" folder and check the default graphic setting. You may have to adjust some down. You could also try playing in windowed mode rather than fullscreen. 

You might also want to look through the Mac section here at AHQ. https://answers.ea.com/t5/Technical-Issues-Mac/bd-p/The-Sims-Mac 

6 Replies

  • JackieLuvsSims2's avatar
    JackieLuvsSims2
    6 years ago

    Thanks for the tips! 

    I've tried playing in a minimized screen rather than fullscreen and it still froze on me. 

    I tried playing without the legacy version, and I couldn't get past the initial loading screen, so I downloaded legacy and at least I can create a Sim and move them into a house before it freezes/crashes. 

    I've also deleted all previous saved games, and it continues to freeze. It'll play for 20 mins max and then all of a sudden the colorful spinning bubble will pop up, and then it'll disappear and my whole computer will be frozen. I have no choice but to hold down my power button to turn my computer off. 

    It's all very strange, but I've played Sims 3 on this same computer and had absolutely no issues with freezing or crashing. I feel like maybe I got a bugged version, and unfortunately I can't get a refund. 

  • JackieLuvsSims2's avatar
    JackieLuvsSims2
    6 years ago

    MacBook Air has one fan, and my laptop never gets super hot, I always have it placed on a table top or lap table. So there’s no issues there, and I’ve already updated to the latest OS version about 2 weeks ago, which would’ve been before I downloaded Sims 4. 

    I thank you all for the ideas but nothing works, I tried changing the graphics inside of the game this morning and 15 mins into the game it froze and crashed again. 

    I am beyond frustrated. 

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @JackieLuvsSims2

    The latest and current version of macOS is Catalina, not High Sierra. Can you upgrade to that?

    You don't need the Legacy Edition, even though you've installed it your Mac will not be running it. Have you moved your whole Sims 4 folder to the desktop and then launched the game so it is like new? If that doesn't work it sounds like your game is a mess so the best thing would be to completely uninstall and reinstall just the normal game, forget Legacy. Make sure you disable automatic updates so Legacy doesn't download.

    Let us know how you get on after doing that 🙂

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