Re: Sims 4 won't stop crashing with no mods and high specs on PC

when loading the game, the CPU reaches about 79 degrees and stays inbetween 50-60 degrees for the rest of the gameplay. Nothing is overclocked to my knowledge. I have set my maximum processor cap to 99 instead of 100 and my game plays, but only for about 10-20 minutes before crashing again.

it used to run hotter at 90 degrees loading in and around 70 degrees playing until i took the side panel off and installed more fans, but that didn't solve the issue

@2yezk7avk6e8  The current temperatures are fine.  For overclocking, an XMP profile would be set in BIOS, and it's one click to undo or redo the setting, so please check.

i reset my bios to default just to make sure there was no overclocking but the MHz is still higher than what my CPU is supposed to be. the CPU is going between 4500-5000 and even 5300 MHz when it's supposed to be 3000.

@2yezk7avk6e8  3000 MHz is the base clock of the performance cores, and 5400 MHz is the max turbo speed of the P cores.  It's perfectly normal for the CPU to turbo under even mild loads and nothing to worry about.

Is the game still crashing?  If so, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

i'll have to try this if the thermal paste i got doesn't work. i know the guy who worked on my computer said i might have to clean boot since it's possible i got a bug in my operating system.

@2yezk7avk6e8  A clean boot is not a clean reinstall of Windows.  It's merely disabling all nonessential services so that nothing can conflict with whatever software you're testing.  I wouldn't tell someone to reinstall Windows without explaining why and how they'll lose data.  And anyway, a repair install of Windows is a worthwhile intermediate step that doesn't involved deleting any data.

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

i mean it was a good idea to get a clean install since there was a possibility that i had a virus on my computer that was causing problems BUT it didn't solve the issue </3.. i got better fans and thermal paste on my cpu and even though my computer is quieter sims 4 still crashes!

@2yezk7avk6e8  Please post a new dxdiag.  Please also look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash, specifically in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

i got the dxdiag and here's the information from the reliability monitor:

Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_DX9_x64.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.108.349.1020
Application Timestamp: 66ac1e6b
Fault Module Name: python37_x64.dll
Fault Module Version: 3.7.150.1013
Fault Module Timestamp: 60905efa
Exception Code: c0000005
Exception Offset: 00000000000529f0
OS Version: 10.0.22000.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2bff
Additional Information 2: 2bff7539c76d4f1bc7397ec879700d09
Additional Information 3: c5b5
Additional Information 4: c5b554cabca406b900112f8dad1a31b5

Extra information about the problem
Bucket ID: c2112e0d77eb5ecef27f62bf97cd60e9 (1332892589750051049)

@2yezk7avk6e8  Did you reset your computer?  I ask because your graphics driver is now from 2021, where it was previously current.

At any rate, given the errors in your new dxdiag, please run a repair install of Windows 11, as described in post 9, if you haven't already.

Please also install the newest graphics driver from Nvidia:

https://www.nvidia.com/download/driverResults.aspx/230594/en-us/

Run the installer as an admin: right-click the download and select "Run as administrator."  Choose the Custom (not Express) install method, and check the box to perform a clean install.  Restart afterwards and before trying to play.

Please continue to test the game with a new save in a clean user folder, with no mods or custom content present.  Double-check the temperatures you see when running Sims 4, and let me know if the CPU gets over 90º or the GPU over 70.  If you get another crash, please post the same info: newly-run dxdiag plus any error in the Reliability Monitor.

my stupid * computer keeps on giving me driver installation error in the nvidia application and from the download itself so i think that's that for my graphics driver but i will do a repair install

okay nevermind! i don't get a fix problems with windows update button and i tried to run the troubleshooter for a failed update and it failed to run. so it's whatever. i could care less at this point this computer is a piece of *

@2yezk7avk6e8  This problem should be fixable; the question is how much effort it takes.  Are you willing at this point to do a clean install of Windows?  That would erase everything, but it might also be faster than taking intermediate steps.  Here's how:

https://www.elevenforum.com/t/clean-install-windows-11.99/

If you don't want to do this (yet), please post screenshots of the error(s) you're seeing when you try to install the new graphics driver or anything else.

i mean when i got the thermal paste put on my cpu i got a clean install and upgrade to windows 11. there is a possibility that the graphics drivers rolled back for some reason even though the guy said he reinstalled the graphics drivers and all the asus motherboard drivers after the clean install. i've put in the screenshot i get when i try to download the graphics drivers

@2yezk7avk6e8  Try a clean uninstall of the driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Then install the newest driver again.

i followed the link and i did it and the driver installation still failed and now one of my monitors won't turn on. LOL!

okay i restarted my computer a few times and the graphics drivers finally downloaded. hurray!!!!!!

@2yezk7avk6e8  Great, let me know how Sims 4 runs.  If you do get another crash, please post a fresh dxdiag so I can see what else might have changed.

okay sooo it crashed again so here's the new dxdiag

@2yezk7avk6e8  Please boot into your computer's BIOS and look for a setting called CPU Turbo Boost or similar.  If you find it, disable it, then test the game again.  Additionally, if an XMP profile is enabled, disable it as well, which you can do with one click.

okay so i didn't see a turbo mode to turn off and i had xmp profile disabled and the sims lasted longer than it does but it still crashed. is it normal for the game to crash after 30 minutes or so? i think the game might not be able to play for extended periods of time

@2yezk7avk6e8  No, it's not normal.  People on systems much weaker than yours can play for hours with no issues.  Just to be thorough, please try the clean boot (described in post 7) again.  If that doesn't help, try it again, except with your computer offline this time.  You can sign into the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  I realize this isn't a long-term solution, but it is a helpful test.

okay so bad news it's still crashing. is there anything else i can do?

@2yezk7avk6e8  I would look again for a turbo mode because I've heard from multiple other users that disabling it helps, and one of them said it was well-hidden and they couldn't find it initially.  I'd try to find a guide for you myself, but your dxdiag only lists Asus as the motherboard manufacturer, not the exact model.  So if you still can't find the setting, please list the model number and I'll do some googling.