Re: Apex not working properly

Hello, so my game was working randomly the day after i posted this question and now I'm having the same problems again. I tried what you said it it still didn't work. It was also working earlier but it did it again. Sometimes it works but sometimes it doesn't. 

Hello, @ThunderKiller815 

Thanks for the update. I'd like you to load into the network settings screen on your console and let me know what it says for the NAT type. Also, you could try using alternate DNS settings with these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.

It says it's on NAT type 2 and my dns server already is the google one

@ThunderKiller815 

Thank you. Next, try rebuilding your database with the steps here and restore your licenses with these instructions.

@EA_Aljo I did that today but it still wasn't fixed.

@ThunderKiller815 

Thanks for getting back to me. Try deleting the personal saved data for Apex. To do that, on your PS4, go to Settings/Storage/System storage/Saved Data. Locate Apex Legends and delete the saved data. Let me know if that makes a difference or not.

Hi again, @EA_Aljo just asking this before i do that, that won't affect any of my progress in apex right? thank you

@ThunderKiller815 

It won't affect your Apex progress as that is saved on our servers and not locally.

thanks

It still won't work ☹️ but I searched a bit earlier and found this. Does this mean all ps4 apex servers are down??? 

@ThunderKiller815 I am also facing the same issue.

@ThunderKiller815 

Are your friends in the same region as you and on different networks? Also, can you have them check their NAT type and let me know what they are?

Also, it looks like PSN is up now. Are you still having this problem?

@oddpurpp 

You should also power cycle your modem/router. Try the steps I detailed here. Thanks!

Not working for me either, tried everything you’ve suggested.

@ThunderKiller815 

Are your friends in the same region as you and on different networks? Also, can you have them check their NAT type and let me know what they are?

@oddpurpp 

What system are you and your friends playing on?

I am on PS4 and my usually friend is on PS5. We have NAT Type 2. He playing from England and I playing from Hungary. His brothers from Germany also have PS4 and they have not this issue. I need to do the same exit and re-enter with his brothers. This happens even then when I playing alone and I want to change game modes.

@NightGhoul_17 

If you restart Apex after this happens, does it still occur? That has been known to resolve this as well.

Yes, it does. I tried everything I could do and what I read, still nothing happened.

@NightGhoul_17 

Can you tell me what else you've trued? I just want to avoid repeating any troubleshooting steps.

Open ports in router, reset router, reset internet modem, uninstall-redownload-install Apex Legends, disconnect-reconnect to the internet, switching between wifi and cable connection (I always used the PS4 with cable connection to the internet, just tried), connect to other Apex Server, log out from PS4 and log in into it... Suddenly, this is all I remember. The Apex Legends worked perfectly before season 12, after release S12, it always does this preprocessing bug. I waited patiently for updates and I was hoping it would be fixed, but nothing happend. Now, in Season 13 again happened nothing and it is so frustrating now. So, I decided I will search for your help, and we are here now. (Sorry for my bad english. ☹️ )

@NightGhoul_17 

Thanks for all those details and don't worry about your English. It's fine 🙂  Let's see if alternate DNS settings will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know how it goes.