Re: Pre order bonus not received

Hello @djremko99 ,

To get the pre order content, you will need to launch the game as you won't be able to see your content on the Web App.

Don't worry, it is normal that nothing shows on the web app. A first login on the game tomorrow will unlock everything.

Hey I’m also having the same issue but I’ve waited till the console game is out and I still don’t have any of my ultimate edition rewards 

same

I preordered ultimate edition on 8/19 and didn't get the appropriate rewards.  Xbox, preorder directly from MS store on the console.  Didn't get any of this:

Access to Nike Ultimate Team Campaign
TOTW 1 Ultimate Team Player Item
Nike Ultimate Team Loan Player Item for 24 matches
Nike x EA Sports FC Ultimate Team Kit
Untradeable UCL/UWCL Hero

With all due respect, EA get your **** together -- every year i can't give you my money fast enough and every year its the same damned bugs in the game and the same damned waiting for promised promotions.  

I have the points and packs but they were meant for my sons account. He is in my family on the PS4 and logged in under another email address. Is there a way to transfer all the benefits to his profile?

Same missing my totw player and other stuff. Tried restarting console etc. Still not there. At least I got my 4500 points. But still not good enough EA

I haven’t received anything other than my loan packs on my ultimate edition? 

hallo bei mir ist es so ich komme nichjt in ultimateteam rein weil da steht online ist deaktivirt kann mir jemand witer helfen bitte

same here. Got my points but didn’t get halaand or the totw1 Nike pack

I logged into my EAFC Ultimate team account and haven't seen my preorder 4600 points on my account. Please help

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@EA_Hux wrote:

Hello @djremko99 ,

To get the pre order content, you will need to launch the game as you won't be able to see your content on the Web App.

Don't worry, it is normal that nothing shows on the web app. A first login on the game tomorrow will unlock everything.

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Hey, I need help too. I preordered the FC24 standard edition and am playing the free trial. However I have not received my loan haaland etc. Can you help me please?

As on Saturday I don't get any fc point or 24 game loan player 

I spoke on live chat with EA last night, they are aware of all issues and in the next few days everything will be sorted out in relation to missing content etc

please view the picture for yourself. I am missing loads of content (like this to get it noticed please)!

How do i get the team of the week pack from pre ordering

I haven’t received my TOTW pack I have recieved the FC points just no TOTW pack how can I get it? I pre ordered the ultimate edition 

I still havent got any of my ultimate preorder rewards.

and I've played 50 rivals game already and my moments also almost completed apart from the ultimate difficulty moments.

how to get my rewards?

In my case, I pre ordered the standard version for the PS5 and at the download page there was the ps4 and PS5 and also a page with the pre order items, but silly me, I went back and now I can't find that page and I also didn't get the pre order items ☹️

I didn't receive it yet? can you help me with this situation because now i cant receive the founders challenge☹️