Permanent ban should be replace by an in-game mute

Players are aware of the guidelines from the moment they play the game and create their account.

Do note that typically some smaller punishments are given before permabanning an account if the previous offences weren't as severe.

If players get tilted and cannot hold their emotions, then they should unbind all forms of communication.

That way they won't be able to trash talk, if they try to rebind those buttons so they can trash talk then we know even better that it's already bad.

This could also result players that have been perma-muted to move over to throwing games, which would be worse.

Hopefully your friend has learnt from this, that way they can act properly in other games/platforms.

Next to that, I understand that it isn't fun to be banned, but rules need to be enforced.

@Palette24carats 

The difference here is that driving laws are typically set up and enforced by the government.

This is a private company with it's own set of guidelines, they can enforce them as they see fit.

And this isn't something that EA does, pretty much any game company does it like this.

Doing something wrong in a game doesn't put a life at risk, nor does it warrant anyone talking bad about them.

Next to that, what makes you say that the bad driver doesn't get punished?

I don't think this analogy really conveyed what you wanted to say.

Even if someone is trash talking you, doesn't mean you can do it back.

And as I mentioned previously, permanent bans aren't usually given as a first punishment, especially if it isn't that severe.

If a player's conduct is reported for it not being appropriate then it will be actioned according to guidelines and the insight of the EA employee overseeing the case.

This system works well, it shows that players should behave.

If players don't choose to behave, they will be punished, as it's expected that users are aware of all the guidelines.

@Palette24carats,

It's not the task of a company to make you behave, you just have to follow the guidelines you agreed to following.

The one to teach manners to a person is typically their parents, not a company.

Even if it isn't logical to you, the action has been determined by an EA agent who found it logical to give that exact punishment.

I understand the position you're taking here, and what you're suggesting would probably function fine in a certain way.

Though the main position of this system is to punish players, not to teach them to get onto the right path.

Same goes with government instances, you get locked up when you do something wrong, other instances help you with getting back onto the right path.

So as I said before, people have accepted these guidelines.

It's their choice to violate them, therefore account punishment is in the right.

Also do note that punishments are something related directly to EA, not to the development of Apex Legends.

Not sure where this kind of feedback should go though, as it's a part of their main guidelines.

@Palette24carats,

The agent is trained for this, it's their job.

Many stores do this, though the difference here is that in stores it's harder to pick up onto this behaviour.

And again, players accept the guidelines, they are fully aware of what they are allowed to do.

I doubt it would need regulating from the outside as these terms are clearly stated, it's on the user for not following them.

Rules are there to be enforced, not to lightly play around them.

Either follow the house rules or don't get involved.

Bypassing a ban with another account is a violation of the guidelines, therefore it doesn't work as these users get actioned again.

Though just as the store example I gave earlier, it's harder to pick up on this.

@Palette24carats I don't think it's that weird.

A store is private property, therefore you have to accept the ruels to enter it.

Not ridiculous, if you don't want to follow rules then you won't be accepted into said store.

A store can make up these exact rules, if mentioned at a proper place.

So it's completely reasonable, we shouldn't act more lightly because people would like that more.

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@Palette24carats wrote:
@XHelperZThe agent simply executes what was decided as punishment. The problem is that punishment is not necessary I dont know any business that ban customers for years for saying some bad words to another customer but those online games. Online games are something kinda new in the grand scheme of things they need to be regulated to allow customers to use what they paid for without being totally banned.

Plus you forget the most important; it doesnt work because people create another account as often as they want.

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@Palette24carats 

You do understand that the game is free to play. In game purchases are allowed but one has to take into account the terms of service that one has agreed to.

Each player has agreed to behave or be punished for misbehaving. Misbehave at your own risk.

As for the create another account to bypass this, it does not work when one violates the ToS massively and gets a Hardware Ban for how one has conducted oneself. New hardware is expensive.  

Here is an Original thought if everyone adhered to the Terms of Service that they agreed to and behaved properly then these discussions would not be necessary.

@XHelperZ Thx for your efforts here.