Forum Discussion

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Zero heirloom shards in 80 apex packs...

@Drakenguard22 wrote:
@madmarty87 You have a 1 in 500 chance of heirloom shards every time you open a pack, this means 1 of every 500 packs is guaranteed to give you shards

That's not entirely correct. There is a chance to pull heirloom shards from every pack you open, but it's very low. According to the FAQ on the Apex Legends website the probability is less than 1% every time you open a pack.

The 500 pack number that people reference comes from the bad luck protection that's built into the game. This means that if you've opened 500 packs without ever pulling any heirloom shards you would be guaranteed to get them on the 500th pack. If you get lucky and randomly pull shards from a pack that would reset the bad luck counter back to zero and it would start counting back up to 500. 

/Kent

15 Replies

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    6 years ago
    @EA_Kent What about us who didnt get the choice but the games coding picked for us? I am sad I just dropped another 200 + into packs for no shards so i can maybe get the 1 i want. While these new people get the choice of their own and i have to live with blood hound who i never play nor will i ever. I am sad was hoping with event going id have better chances but nope still having drop hundreds for 1 single item is little much. The rarity of these is beyond wrong with the amount money ive put in. Well over 1 thousand bucks. Just for heirlooms.. To have it picked for me. Is there nothing in the future coming to make this right?
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @E9ine_AC 

    I can understand where you're coming from, but that's the way the game was initially set up before the heirloom shards were introduced. I haven't heard if there are any plans to allow the option to exchange or refund an heirloom, I'm afraid. 

    /Kent

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    6 years ago
    @EA_Kent Is shame just dropped another 300+ for no heirloom I just want my wraith. Completely unfair for us 500 who have zero chances with out dropping loads of cash into the game for 1 cosmetic. The irony here is it for me 2 times now ive got heirlooms 1 thousand dollars for those 2. Now im trying for another just so i can have the one i want as i get to choose now unlike before. I just feel 100% cheated.
  • madmarty87's avatar
    madmarty87
    Not applicable
    6 years ago
    @EA_Kent So it’s basically $250-500 for a cosmetic... Seems reasonable. Also, it’s a new update. That said not how it was from the beginning and it’s very misleading. The normal gamer shouldn’t have to comb through patch notes to figure this out. I’ll still play the game, but I mean it when I say I will never buy another in game purchase from EA
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @E9ine_AC, @madmarty87 

    I can definitely understand the frustration. This is feedback we've been hearing since the heirloom shards were introduced, and we have passed it along to the Apex Legends team.

    If anything changes with this in the future we'll be sure to post an announcement to let everyone know. 

    /Kent

  • ram2hot2003's avatar
    ram2hot2003
    Not applicable
    6 years ago
    1. I love idea I spend o most 1500 on pack and I have all the heirloom expect pathfinder. And started at season 4. I’m lvl 200 too. 
  • DYSPROssium's avatar
    DYSPROssium
    Hero (Retired)
    6 years ago

    You can provide feedback directly to this forum, @JACKTH3R1PP3R97 and they'll sent constructive ideas/posts over to the devs.

    The developers themselves use the feedback from the communications team to make decisions. Of course, they also look at their data from the game 🙂

  • a24zxc5411011ab's avatar
    a24zxc5411011ab
    Not applicable
    6 years ago

    its actually very common knowledge amongs apex players. and id be kind angry to see it nerfed after spending roughly 1k for two of them.

  • BPasquale87's avatar
    BPasquale87
    Not applicable
    6 years ago

    Hey @EA_Kent 

    LoL people out here complaining that they can't get an heirloom!

    I've spent roughly $1,000 and I can't even queue into a match! LAUGH OUT LOUD BRO!

  • Professor_Doggy's avatar
    Professor_Doggy
    Not applicable
    6 years ago

    Is there any way to see the counter on Apex packs? I've been playing since week 1 and I've never seen an heirloom shard. I would like to know how many more I've got to go through. I'm about level 500. Thanks.

  • Sir_Named's avatar
    Sir_Named
    Not applicable
    6 years ago
    @Professor_Doggy I'm not sure if there is an official counter, but I know there's a website that can approximate how many you've opened. You just need to enter your level, what SP you've bought, how high you got on them, etc. It isn't 100% accurate, but is an estimate.
  • Professor_Doggy's avatar
    Professor_Doggy
    Not applicable
    6 years ago

    I used the counter. It looks like I'm about 200 away from a guaranteed heirloom. BOOOOOO

Featured Places

Node avatar for Apex Legends Feedback

Apex Legends Feedback

Give feedback about the Legends, maps, weapons, loot and more in the Apex Legends community forums.Latest Activity: 2 days ago
35,022 Posts

Recent Discussions