Unwarranted Permanent Ban on Apr 07,2024

Hello EA Apex Support & Community Moderators,

My Apex Steam account was permanently banned on Apr 07,2024 for no proven cheating behavior. I’m a Platinum-tier player accumulating over 1000 official game hours.

The ban happened when I queued Silver ranked with my friend in a local internet cafe. I turned on Huorong Security antivirus on the shared public PC solely to protect my account from being stolen, no third-party cheat tools were opened at any moment. Right before being banned, I spent collected heirloom fragments to craft guitar heirloom, which cost me lots of in-game resources; I have zero motivation to cheat and abandon my precious rare in-game item and long-time game investment.

I filed the first EA appeal immediately after suspension, yet it was rejected without disclosing my specific violation reason. I was tied up with daily work for nearly two years and couldn’t follow up on my case until recently. I’ve gone through EA’s full user policy thoroughly and confirm none of my actions break game regulations. My bound Steam profile has no VAC punishment ever.

Normal EA Help tickets only auto-reject my request with no detailed ban evidence, so I post here asking moderators to forward my case for manual audit of my gameplay history and login IP records to cancel this mistaken ban.

Ban Date:Apr 07,2024