Forum Discussion

New Novice

21 days ago

Account ban

My account was inexplicably banned. I have been waiting for almost a month and submitted appeals twice, but EA hasn’t responded to me at all. As an ordinary player, I have played the game for nearly ...

New Novice

21 days ago

No emails, no messages, nothing at all

EA_Lanna

Community Manager

21 days ago

Hi IGOR0826,

Yes, you mentioned that. I understand you've not heard back. I won't know why, but I'll try to offer advice to help you reach out to them. Could you take a look at the cases in your My Cases page? I outlined how in my earlier post:

EA_Lanna wrote:
What does your case status say? You can find cases you've submitted in your 'My Cases' page when logged into the EA Help site.

- EA_Lanna

EA_Lanna
Community Manager
15 days ago
Hi IGOR0826,

It's been a while since we last heard from you. Were you able to sort this? If not, please pop into your reply the answer to these few questions:

EA_Lanna wrote:
What does your case status say? You can find cases you've submitted in your 'My Cases' page when logged into the EA Help site.

I'll be better able to make relevant suggestions once I understand the challenge a bit more.

- EA_Lanna
- IGOR0826
  New Novice
  13 days ago
  还没有解决方案。我让别人提供的案例仍然处于未审阅状态。我真的很难过。
- EA_Lanna
  Community Manager
  2 days ago
  Hi IGOR0826,
  
  It looks like things have gone quiet here, so I'll close this thread for now. If you run into this again or have new questions, please feel free to start a new thread.
  
  - EA_Lanna