They never received an email stating any reason. The official case on their EA account is also blank under the reason field. To make matters worse, their secondary account was banned a couple of days later, again with no reason given. If EA is not going to provide reasoning for bans, and will not even look at any evidence given to prove lack of cheating or suspicious hardware. Why even have a dispute option? You need to provide reasoning for bans because if individuals are not doing anything wrong and get banned, how are they supposed to stop other accounts from getting banned?? Then in the long run, how are they supposed to stop accounts complete IP ban if they have a certain number of accounts get banned? In the disputes that were filed, a reason was requested multiple times, and the response was always the same “we will not provide information at this time”. Again, you’re saying the same thing: “we won’t provide more information”. Most likely because you do not have an actual reason for this ban.
My suspicion is that because he was able to get into the top 120 in pred and was playing against some well known players, someone specific said something to EA to get him removed. Especially, if EA refuses to provide a ban reason, it has to be for a non legitimate reason. There are people that spend money on this game. Imagine if someone had spent a significant amount of money on an account just to have it taken away for no reason, and EA won’t even take the time to have a discussion or review evidence. You’re stealing and scamming people.
EA is a joke. Just remove the dispute option if you’re not going to actually provide ban reasoning or actually review anything provided in disputed cases. You’re only leaving as an option to appear like you’re listening to your customers when in fact you couldn’t care less about people.
