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RixxFixxFire1717's avatar
RixxFixxFire1717
Seasoned Newcomer
3 months ago

Dealing With "1 Player" In Queue After Being Unbanned

Hello everyone,
I’ve been trying for over two months now, sending multiple emails and support tickets, to get unbanned. My account was hacked, and the hacker did something that caused me to get banned in Apex Legends.

With my first unban request, I was actually unbanned and able to log back into Apex Legends on my PlayStation 5. However, now I seem to be under some sort of “shadowban”: the matchmaking queue is stuck permanently at “1.” I can’t enter the Firing Range, play Ranked, or access any other modes.

I’ve already changed my email address three times, but nothing has changed. Support doesn’t respond at all—even though I’ve invested a lot of money in Apex Legends. I don’t get any replies by email, and my unban requests aren’t being processed. When I contact live support, they just tell me to submit another request—but how can I, if nobody responds?

Has anyone else experienced something similar?

[Superuser Edit: Updated thread title]

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1 Reply

  • RixxFixxFire1717's avatar
    RixxFixxFire1717
    Seasoned Newcomer
    7 days ago

    Hello everyone,

    I’ve been having an issue with my Apex Legends account for several months now. A while ago, my account was banned, but that ban was later removed. Ever since then, I haven’t been able to play properly — the game always stays stuck at “Queue: 1”, even in solo or ranked mode.

    I contacted EA Support several times, and recently a representative named <removed - SU> told me that my account might still have restrictions or matchmaking flags connected to that old sanction. He suggested that I reach out here and also contact the EA Terms of Service team through the official appeal page.

    I’ve already submitted multiple unban and appeal requests, but nothing has changed so far. I’ve spent a lot of time and money on Apex Legends, and I really just want to play again.

    If anyone from the EA team or community can help me check if there are still any active restrictions on my account, I would really appreciate it.

    Thank you for your time and support!

    Kind regards,

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