My account suspended after I used a Belgian IP to access the store using a VPN.

Firstable I apologize for my grammar. I am using Google Translate.

I am an Apex Legends gamer living in Korea.

I have played Apex Legends for 4,500 hours and spent about $2,000 on this account.

I usually never spend money on games, but this game was an exception. That is how much I loved this game.

However, on March 11, 2026, my account was permanently suspended due to (gameplay enhancement).

I have never used cheating programs and I do not play outside of my home pc

I also checked the game login logs, but no users other than those on my PC were found.

The only reason I can guess for the ban is The day before being banned, i used a VPN to log into Apex Legends and stayed in the lobby for about 5 minutes.

but so many users are already using VPNs to enjoy this game, and even famous streamers are promoting VPNs.

I have tried live chat and have already reappealed the penalty 5 times.

I am only receiving the same response: "After carefully reviewing your appeal, we have again confirmed that the penalty on your account was applied correctly and should remain in place."

I can't say that I'm a good person, but at least I haven't used cheat programs and I never say bad things in the game. i feel helpless

I have never had a secondary account, and I don't want to create one.

I love the items and records on my account.

Would the result have been different if I were a famous streamer or a professional player?

i know, This is just a game account. But it is one of my precious things.

I have searched for information A million times times, but there appears to be no way to contact the account manager directly.

Even if i find an ea agent, they will tell me

"Open a case and reappeal your case, and your ban will be lifted!!"

Oh my god, I'm exhausted now.

i m just grumble I might just be unlucky.

However, Ea you guys need to improve.

I am leaving, but if things continue like this, I won't be the only one leaving.

Thank you for reading. Good luck

Firstable I apologize for my grammar. I am using Google Translate.

I am an Apex Legends gamer living in Korea.

I have played Apex Legends for 4,500 hours and spent about $2,000 on this account.

I usually never spend money on games, but this game was an exception. That is how much I loved this game.

However, on March 11, 2026, my account was permanently suspended due to (gameplay enhancement).

I have never used cheating programs and I do not play outside of my home pc

I also checked the game login logs, but no users other than those on my PC were found.

The only reason I can guess for the ban is The day before being banned, i used a VPN to log into Apex Legends and stayed in the lobby for about 5 minutes.

but so many users are already using VPNs to enjoy this game, and even famous streamers are promoting VPNs.

I have tried live chat and have already reappealed the penalty 5 times.

I am only receiving the same response: "After carefully reviewing your appeal, we have again confirmed that the penalty on your account was applied correctly and should remain in place."

I can't say that I'm a good person, but at least I haven't used cheat programs and I never say bad things in the game. i feel helpless

I have never had a secondary account, and I don't want to create one.

I love the items and records on my account.

Would the result have been different if I were a famous streamer or a professional player?

i know, This is just a game account. But it is one of my precious things.

I have searched for information A million times times, but there appears to be no way to contact the account manager directly.

Even if i find an ea agent, they will tell me

"Open a case and reappeal your case, and your ban will be lifted!!"

Oh my god, I'm exhausted now.

i m just grumble I might just be unlucky.

However, Ea you guys need to improve.

I am leaving, but if things continue like this, I won't be the only one leaving.

Thank you for reading. Good luck

Firstable I apologize for my grammar. I am using Google Translate.

I am an Apex Legends gamer living in Korea.

I have played Apex Legends for 4,500 hours and spent about $2,000 on this account.

I usually never spend money on games, but this game was an exception. That is how much I loved this game.

However, on March 11, 2026, my account was permanently suspended due to (gameplay enhancement).

I have never used cheating programs and I do not play outside of my home pc

I also checked the game login logs, but no users other than those on my PC were found.

The only reason I can guess for the ban is The day before being banned, i used a VPN to log into Apex Legends and stayed in the lobby for about 5 minutes.

but so many users are already using VPNs to enjoy this game, and even famous streamers are promoting VPNs.

I have tried live chat and have already reappealed the penalty 5 times.

I am only receiving the same response: "After carefully reviewing your appeal, we have again confirmed that the penalty on your account was applied correctly and should remain in place."

I can't say that I'm a good person, but at least I haven't used cheat programs and I never say bad things in the game. i feel helpless

I have never had a secondary account, and I don't want to create one.

I love the items and records on my account.

Would the result have been different if I were a famous streamer or a professional player?

i know, This is just a game account. But it is one of my precious things.

I have searched for information A million times times, but there appears to be no way to contact the account manager directly.

Even if i find an ea agent, they will tell me

"Open a case and reappeal your case, and your ban will be lifted!!"

Oh my god, I'm exhausted now.

i m just grumble I might just be unlucky.

However, Ea you guys need to improve.

I am leaving, but if things continue like this, I won't be the only one leaving.

You're not unlucky, Anti Cheat is just a mess right now. And again you're not alone.

shines2205​ As mentioned by EA_QueenBee​, bans cannot be handled on the forums.

EA_QueenBee wrote:

Hey shines2205​,

Unfortunately we can't help with or look into bans here on the forums. You can always reach out to our terms of service team again and they can take another look at this for you.