My account suspended after I used a Belgian IP to access the store using a VPN.

Firstable I apologize for my grammar. I am using Google Translate.

I am an Apex Legends gamer living in Korea.

I have played Apex Legends for 4,500 hours and spent about $2,000 on this account.

I usually never spend money on games, but this game was an exception. That is how much I loved this game.

However, on March 11, 2026, my account was permanently suspended due to (gameplay enhancement).

I have never used cheating programs and I do not play outside of my home pc

I also checked the game login logs, but no users other than those on my PC were found.

The only reason I can guess for the ban is The day before being banned, i used a VPN to log into Apex Legends and stayed in the lobby for about 5 minutes.

but so many users are already using VPNs to enjoy this game, and even famous streamers are promoting VPNs.

I have tried live chat and have already reappealed the penalty 5 times.

I am only receiving the same response: "After carefully reviewing your appeal, we have again confirmed that the penalty on your account was applied correctly and should remain in place."

I can't say that I'm a good person, but at least I haven't used cheat programs and I never say bad things in the game. i feel helpless

I have never had a secondary account, and I don't want to create one.

I love the items and records on my account.

Would the result have been different if I were a famous streamer or a professional player?

i know, This is just a game account. But it is one of my precious things.

I have searched for information A million times times, but there appears to be no way to contact the account manager directly.

Even if i find an ea agent, they will tell me

"Open a case and reappeal your case, and your ban will be lifted!!"

Oh my god, I'm exhausted now.

i m just grumble I might just be unlucky.

However, Ea you guys need to improve.

I am leaving, but if things continue like this, I won't be the only one leaving.

Thank you for reading. Good luck