Forum Discussion

6 years ago

Solved

My account was banned for no reason and when I tried to email I got this back

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discussion

Zeelmaekers
6 years ago
Hey @xxeviltacoxx

Have you already contacted the Terms of Service team?
They can look into this situation and review the sanctions on the account.
Click here to contact the Terms of Service team.

Unfortunately, we can't assist further with account bans on AHQ.
But you should have received an mail regarding the ban.

Zeelmaekers

Hero+

6 years ago

Hey @xxeviltacoxx

Have you already contacted the Terms of Service team?
They can look into this situation and review the sanctions on the account.
Click here to contact the Terms of Service team.

Unfortunately, we can't assist further with account bans on AHQ.

But you should have received an mail regarding the ban.

xxeviltacoxx
6 years ago
Yes I have emailed the team and they told me they would respond with a no reply email. Everyone I try to talk to the service team it says my account was suspended and to check into their rules. In their rules I can’t find anything that I did wrong so it must be my account was hacked from somewhere and they are shutting it down for my safety but it’s like watching all the money I spent go down the drain I have all the receipts and for just three it’s over $100. I just want my origin bank account to be unbanned. I play sims, how does one get banned for playing the sims so confused ya know?