Ongoing Case Nightmare – Support Confusion and Zero Resolution After 6 Days

I originally contacted EA Support after the AI assistant failed to help me, and a human support agent opened Case #1. They told me EA would reach out within 72 hours. Well, here I am nearly 70 hours later, and the only thing I've received is an automated email asking me to explain my issue—despite the fact that the support agent already summarized everything in the case, including what needs to be done.

Fast forward 6 days and still no real progress. So I opened a second case, thinking maybe the first one got stuck. The next support agent told me Case #1 is "bugged." Even though its status shows "In Progress," it's apparently actually "Waiting for Player"—whatever that means. They told me not to resume the case (I had already tried, but the "Resume" button doesn’t even work), and said the second case should now show a "Transferred" status.

Checked the next day... surprise: Both cases now look exactly the same.

So I opened yet another chat to figure out what’s going on, and Agent #3 says both cases are fine and that EA will “eventually” get back to me.

At this point, I have no idea what’s going on. Am I supposed to just sit and wait? Keep opening support chats until I happen to get an agent with better English who might actually help me? (No offense—I've been polite and patient during every chat.)

Should I be worried that I haven’t received a response within the promised 72 hours?

For context: this is about linking a PSN account. Apparently, my EA account is linked to a non-existent PSN ID, and I currently can't access any EA game on my PS5. All three agents have said that once EA reaches out, they’ll be able to fix it—but that’s assuming anyone ever reaches out.