I've been claiming prime skins without any issue but today, I claimed it, installed the patch, login in but it doesn't show up. I power cycle PS4 and still no luck.Anybody has same issue ?

@chrisest69 Ussually show up immediately after I claim it, then turn on my PS4 to check it out. This time, there's a patch in between that might causing the problem. 1. Claim2. Turn on PS4-> Patch show up, download and installed.3. Start Apex -> not show up.4. Restart PS4 and start apex, still not show up.+@EA_David@EA_Kentwho might know something about this.

@asukojoLooks like a clown met a mime and decided to wear and combine their make up Don’t have twitch or amazon prime so that’s a nope for me

@asukojo I got mine right away. Also got a bunch of notifications for stuff I already had. Sometimes it just takes a little bit of time to show up.It is awful looking.

@asukojo i got it but not instantly like normal. After watching a movie and checked again it was there.

Prime skin-Wraith Queen of Heart doesn't show up

42 Replies

x_DR3wCR3w5K_x
5 years ago
I’m having the same issue on Xbox, never had issues with the prime skins before
MakomanBarret
5 years ago
I have the same issue but it's on Pc.
asukojo
5 years ago
It has been more than 48 hours, and I still haven't get it. Probably the patch broke it since I never have issue claimed it in the past.
Lucky this's an ugly one.
mack_warhammer
5 years ago
I have the same problem. On PC, never had issues claiming skins from Prime before. Restarted, linked accounts again, etc. It's been days and nothing.
EA_David
Community Admin
5 years ago
Thanks for the posts. We're seeing quite a few of these reports, but also lots of folks are getting the skin without a hiccup, so I suspect there's a bunch of different minor issues here.

@mack_warhammer I se the skin on your account, timestamped this morning, did you make any changes after this post?

Other folks, can you double check you've connected your Amazon to the correct accounts? In some cases I can see an Apex account without a linked Amazon, and in others there's an Amazon-linked EA account without Apex.

@asukojo could you DM me the name of the account you currently play on?
EA_David
Community Admin
5 years ago
Hi, from looking into some of the reports here, can you please double-check which accounts are linked? I see some folks with Apex accounts without a linked Prime, and others posting on EA accounts with linked Amazon, but no Apex.

@mack_warhammer Hey, I see the skin on your account, but it's timestamped a little while after your last post, can I check if you took any steps, or it timed in?

@asukojo Hey, can you DM me the name of the account you currently play on?
gryphin10241
5 years ago
I claimed the skin 3 days ago and it still hasn't shown up. I've gotten the other things I've claimed so I don't know what the issue can be.
asukojo
5 years ago
Somehow the "LINK Game Account" keep showing up, eventhough I already linked it multiple times but the website doesn't recognized/stored it.
This most likely the bug that causing it.
Acbla5
5 years ago
Hi EA_David,
From all I can tell, I linked correctly on both EA and Prime-gaming. My PSN ID is Choves. I was told by EA support that it was a synchronization issue and that it would show up but it’s been 6 days. Is there any way you can check for me? Thank you
EA_David
Community Admin
5 years ago
@Acbla5 in this case I'd suspect an account mixup, I can see the @Acbla5 account you're posting on is linked to Amazon. However there isn't any Playstation account attached to Acbla5, and you don't play Apex on this account.

So it looks like you have a different EA account for the Choves PSN account. If you're unsure what that is, you can go to help.ea.com, log out, then log back in with the Playstation login option. That should put you on the right account.