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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Ea keeps declining my cases

Hi @mstfmrsbh, 

There are some bans the ban history page doesn't display. In the 'My Ban History' page, you should see this mentioned in the blue section:

@EA_Help wrote:

You may have bans or suspensions that don't show on this page. 

Terms of Service aim to send an email out when bans are added though so there may be an email with more context about a ban/suspension in your inbox. Please double-check your emails for an email from the address 'noreply@ea.com'. 

If you don't have an email from EA about a ban or suspension and you're having trouble logging in or playing your games, you may not have a ban. See if our troubleshooting steps help before you contact us to dispute a ban or suspension. If you've already sent in an appeal to the ToS team and they've investigated this numerous times and determined the action was correct each time, then I'm afraid that would be final, further appeals will not change the outcome.

If you have new or additional information that was not originally included on the earlier appeals, you're welcome to create a new appeal and include that context. 

- EA_Lanna

3 Replies

  • mstfmrsbh's avatar
    mstfmrsbh
    3 years ago

    I checked my email as you said and found out my account was banned at february 9th 2022. But i know the fact that i didnt had a pc in the last year and only tine i loggod on to my account was in may 2022. I even have the bank statements conforming that. Before i used geforce now i know such a mail was sent to me but i tgouht it wqs a scam since my ban history didnt show any bans. Also i was able to play arenas with geforce now. What i am trying to say is in 2022 the only time i tried to play apex was in may. So how could i been cheatin in february? This is either a mistake or a theft of my account in that time period. It happened with another game too(valorant) account hacked perma banned. I resolved that with riot. They simply chechked my id and saw i didnt even log on from my region and pc. I just want ea to listen and try to understand me. I dont know what i can say the support isnt even attempting to communicate. I spent 300 hours and real money on this and this treatment from them is not okay. Thank you for your time

  • mstfmrsbh's avatar
    mstfmrsbh
    3 years ago

    Any kind of live support would probably solve the problem. Arent the customer always right? At least in the start of such a conversation?

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @mstfmrsbh, 

    I appreciate you sharing your ban scenario with us, but on Answers HQ we aren't equipped to assist with account issues or bans/suspensions. We can't look into them, we can't lift them and we have no impact on the outcome of the ban appeals. 

    The Terms of Service team exclusively handle those cases. If they've already determined that the ban should remain in place after carrying out multiple appeals that confirmed it was correctly placed, that means the account will stay banned. 

    I'm sorry, I know you were hoping for different news.

    - EA_Lanna

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