Perhaps @EA_Mako can add something to this thread again? I haven't heard a thing from EA support, still banned. By this time I'd like a refund on the money I spent on the season pass, but unbanning me would also be nice. What do I do after over a month of silence from EA?
I'd like to add to this thread because I'm in the same situation. I play this game like it's my religion, thousands of hours logged even though I'm not that good. I've bought the battle pass for every season I've played, plus other cosmetics.
On February 12th my account was banned. The data Ea tracks and allows you to download indicates that several people all over the world have attempted to log into my account since I resecured it. It is as plain as day to me that my account was compromised and used by hackers to cheat in games, resulting in the ban. I understand that it takes time to investigate a situation like this and that each case must be considered on an individual basis, but I am upset by the way this has been handled. The day of my ban I changed my password, enabled two-factor, and contacted support via chat. He told me he had elevated my case and that I should look forward to an email in 14 days. Since then I have received absolutley zero contact on this matter, despite sending two follow up emails. This has been especially stressful because (warning: gamer sh!t) Bangalore's my darling main and her collection event ends in two days and you KNOW I want that banana knife. I want to throw Ea $200 of my stimmie for cosmetics, but I can't risk buying them on an account I may never get back. I just want to play this game and give respawn money ;w;
Same i feel your pain!
I am a caustic main, and i really wanted to get the cowboy skin. And generally, i am really sad i wont get the badges or achievements or skins or whatever.
I would have even bought certain things but now my BP is going to waste and i cant even do dailies.
Like i said before, or in my own post anyway, im so mad at this. Still no reply, it has been over a month now for me.
And i really HOPE they will compensate us with giving us a lot of what we missed out. I mean seriously...
Normally i can but a new BP without investing money, just using my points. I dont know if this will work out this season.
I also get max BP lvl and do all dailies. I cant do that right now either. It just sucks and their lack of communication is just sickening.
Not even one comment from the mods on this forum either. No new information about what happened, what is going to happen etc.
Just told to wait. Its been over a month!
Small update: I contacted @/eahelp on Twitter on the advice of some mods in other threads. Whoever runs their Twitter support team is a god b/c they got back to me within hours. They told me that my case is still in the tos team's queue and that they sent the team a reminder about my case. Thank god!! Finally news, even if it wasn't much.
I also hope that we'll be offered the stuff we missed out on, I'm INCREDIBLY salty that I didn't get a chance to earn the anniversary event badges and heirloom shards x( judging from the posts here, on reddit, and on the steam community page, this issue has affected a fair number of players. I expect ea will probably make a statement about the data breach that must have occurred sometime around early February.
That sounds good @SunriseBot
Do keep us updated, id be really curious to know how it goes.
I messaged eahelp on twitter weeks ago, their response was "make a ticket"
the live chat option people were far more helpful (in my case) but the did tell me the same as you were told.
I do hope though that something DOES happen after all. In my case its been over two weeks since this was said .-.
And expect the same in regards to a publich statement. That would be the very least they could do. I am salty too and im real upset they havent made a statement yet.
I agree that quite some people have to have this issue.
HOLY F*CK I GOT MY ACCOUNT BACK TODAY!!!! THANK YOU EA!!! still so word on the bp refund lol but I'm still happy~
Well they replied to me twice now... both times saying the "sanction" was valid.
I asked them if they could show me the proof of what they think i`ve supposedly done or just tell me what claims they have; and for some reason they wont or cant do that.
To me it sounds like BS, because why would they say their sanction is righteous but just sent the general rules-page to me over and over again??
I mean i would deeply hate if i broke a small rule and got permanently banned for that. I again dont see why there is no temporary ban or other sanctions vs a perma-ban.
HOWEVER; even saying that i do not know what rule i was supposed to have been breaking.
I probably wasn`t hacked, as i cant see any weird login in my user-data.
But i did not cheat, i do not know what they think i have done.... and they just repeat the claims wihtout letting me in on any of it.
Initially, the email said i cheated and now they just said i broke user agreement. Both is so vague ... i reached out to them AGAIN but at this point i just feel like the person resonsible hates me for no reason.
