Community ManagerHi there, @BinkDeBook.
We can't help with banned accounts through Answers HQ. Normally, I'd refer you back to submit another dispute, but If you're being told there are no further reviews available, it means they've investigated your account multiple times and have not found evidence that the ban was given out in error. Unfortunately, it will need to remain in place.
@BinkDeBook I tried to message Conor Ford on twitter @RSPN_Hideouts today. I mean they ban hundreds of thousands of people each season. Hopefully they can look at a few of us outlier cases.
Community ManagerThere isn't anyone you can talk to about this other than ToS so most likely you're not going to get a response or it'll be a response telling you to submit a dispute with ToS.
I hear about people getting their account back several months later. Do you think ToS is gonna calm down and restore our accounts at a later date? They need to admit that they aren't prepared to handle every situation.
Community ManagerI don't have any information for you. Lifting bans is completely up to ToS. The only way to reach them is to submit a dispute.
@EA_AljoAnd yet they will no longer accept a dispute from me. Within <5mins it was rejected. So it seems like that method only works if they find a hacked account. If something else fired the ban off, and it doesn't show a hacked account info, they don't seem to do anything.
Even when you didn't do anything to cheat, you're still labeled a cheater and perma banned. Fundamentally there has to be another way then just going through the ToS's website request.
It is clear that there are other's like me (such as @B0n3SawMcSizzla) who are stating the exact same thing, and the ToS has basically said, we can't handle over turning it.
And yet we've seen higher profile people manage to get it fixed, using another method. So it is clearly workaround-able depending on influence.
Community ManagerWe can't discuss other player's accounts. If they had bans overturned, it would be due to finding evidence that the ban was made in mistake. After multiple thorough investigations, ToS hasn't found anything to support that your ban should be lifted. I understand how frustrating this is, but there is nothing whatsoever we can do about it through Answers HQ. We cannot handle anything at all that is account-related. Bans are absolutely, 100% up to ToS so continuing to make requests on Answers HQ is not going to help.
@EA_AljoSo I'm more treating this as a communication method to others. And as a way to reach others in a similar boat. I already know that the Answers HQ can't help - I got that both from the very beginning when I started down trying to deal with this, and all the FAQs that exist.
Even when I first posted some of the comments I got from others were - we've never heard of any time ToS has overturned a Perma Ban that didn't have some sort of proof of hacking.
Which so far has held true. Which keeps bring me back to having to comment to others on here to let them know that this is still holding true.
If people stop commenting on it, or stating the same fact, then I get what I heard - some one shows up - complains they didn't cheat.. Doesn't get anything and then stops coming around...
Therefore they are just making that comment up, and we can keep treating anyone who says that as cheaters, and not provide help.
I refuse to be that type of person. I'll keep coming back. Keep making the same comments, and keep trying to bring this message up. If the overall Answers HQ are not given the right power, then maybe they can bring these types of messages up to a higher authority in some weekly or monthly meeting, which in the future can help improvement the quality of life for the Answers HQ community team members, and the Player Community people.
When a system is shown to have some issues, sometimes it just takes 1 or 2 voices to keep bringing things up to help promote a set of change to occur.
If people stop trying to make a difference, it makes for a horrible world to live in. And I don't like those types of worlds, which is why I always tend to show up and try to make a difference somehow, even if it seems like a losing battle. At least I put the time and effort into trying to improve things for others.
@BinkDeBookYou're wasting your time explaining yourself to people like that.
There have been many instances of people being banned and not being successful and others who have come through and let us know they got their acc back. I didn't read the whole thread but when you appealed, did you provide any log in details (times/dates/locations ie IP) or is there a red flag on this? I don't know if you have access to that info now or not but it should have been part of their investigation unless they expect you to provide it... Minimal effort on their end wouldn't surprise me...
In all honesty, i doubt you'll get very far if they won't even look into it now.
Community Manager
